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? Hiring: BPO Process Trainer | Hyderabad

We are hiring an experienced BPO Process Trainer for a leading Skin & Healthcare organization in Hyderabad.

? Location: Hyderabad | On-site

? Experience: 4–10 Years

? Salary: ₹3–6 LPA (flexible for the right candidate)

⏳ Joining: Immediate Joiners Preferred

? Education: Any Graduate

? Vacancy: 1

? Key Skills

- Training Delivery

- Training Needs Analysis (TNA)

- Training Need Identification (TNI)

- Process Audits

- New Hire / Induction Training

- Training Evaluation

- Content Development

?️ Key Responsibilities

- Conduct new-hire induction and process training for clinics and BPM operations

- Plan and deliver refresher training programs

- Identify training gaps and conduct TNI/TNA





- Prepare and administer PKTs and competency assessments

- Develop and update training content, knowledge bases, and training materials

- Measure training effectiveness through assessments and performance metrics

- Conduct process and quality audits when required

- Maintain training records and certifications

- Support new process rollouts and continuous learning initiatives

? Ideal Candidate

- 4 years of experience in BPO/Process Training, Quality & Training, Customer Service Training, or similar roles

- Strong experience in training delivery and TNA/TNI

- Exposure to process audits and quality monitoring

- Valuable communication and presentation skills

- Comfortable working from the office in Hyderabad

- Immediate joiners preferred

Skills: training evaluation,process audits,training delivery,induction training,training needs analysis

📌 BPO Process Trainer (Hyderabad)
🏢 EZSpace Ventures
📍 Hyderabad