Company Description Xerozo Global is a B2B sourcing partner supporting clients across multiple verticals and industries, including IT and non-IT firms, in India and worldwide. Leveraging decades of cross-industry experience, the company focuses on reliable, affordable, and high-quality procurement of diverse materials and products.

Xerozo

Global is led by procurement professionals with a creative mindset and strong functional expertise, helping organizations of all sizes manage sourcing for new and existing ventures. The company emphasizes team-oriented work, efficient processes, and the effective use of business insights to help customers achieve their goals by extending the reach and availability of its services.

Role Description The Backend Support Professional is a full-time, on-site role based in Bengaluru South. This role involves providing technical and customer support for internal teams and external clients, resolving backend issues, and ensuring smooth operation of systems and processes.

Daily responsibilities include responding to support tickets, diagnosing technical problems, performing troubleshooting, coordinating with cross-functional teams, and maintaining detailed records of issues and resolutions.



The professional will also assist in data analysis, process documentation, and continuous improvement of support workflows to enhance service quality and operational efficiency.

Qualifications

- Candidates should possess strong Analytical Skills to interpret data, identify patterns, and support decision-making.
- Candidates should possess solid Technical Support and Troubleshooting skills to diagnose and resolve backend system issues effectively.
- Candidates should possess Customer Support and Communication skills to handle inquiries professionally and maintain clear, timely updates to stakeholders.
- Candidates should possess the ability to work collaboratively with cross-functional teams and manage multiple tasks with attention to detail.
- Relevant experience in backend or IT support, service desk operations, or technical customer service is beneficial.
- A diploma or degree in computer science, information technology, engineering, or a related field is preferred but not mandatory.
- Familiarity with ticketing tools, basic database concepts, and standard office software will be an advantage.

📌 Backend Support Professional (Bengaluru)
🏢 Xerozo Global
📍 Bengaluru