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Associate

Consultant - Trackwise Job Date: Aug 11, 2026 Job Requisition Id: 65863 Location: Hyderabad, IN Pune, MH, IN Pune, IN Bangalore, KA, IN Bangalore, KA, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies.



Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Trackwise Professionals in the following areas : : Application Support Analyst (L1 / L1.5)Role OverviewWe are hiring an Application Support Analyst for L1 and L1.5 support across DocuSign, SmartSolve, TrackWise, and JAGGAER. The role involves handling incidents, service requests, and performing deeper troubleshooting for business-critical enterprise applications.Key Responsibilities1. Incident & Service Request Management Handle tickets via ServiceNow or similar tools

Perform triage, prioritization, and resolution within SLA

Resolve standard issues using SOPs, KB articles, and runbooks

Escalate complex issues to L2/L3 with proper analysis and documentation

Provide regular updates to end users

Application Support (Mandatory Scope)

DocuSign: Envelope failures, workflow issues, access

SmartSolve: Quality workflows, document control, deviations

TrackWise: CAPA, audit, complaint management

JAGGAER: Procurement workflows, supplier onboarding

Support user queries and access issues

Perform basic configurations and data corrections

L1.5 Troubleshooting

Analyze recurring or complex incidents

Perform log and error analysis

Identify patterns and suggest fixes

Coordinate with infra and vendor teams

Monitoring & Operations

Monitor jobs, integrations, and system health

Perform daily checks and scheduled tasks





Knowledge Management

Maintain SOPs and knowledge articles

Update KEDB

Compliance & Documentation

Follow audit and compliance requirements

Maintain proper documentationMandatory Skills- Hands-on experience in at least 2–3 applications: DocuSign, SmartSolve, TrackWise, JAGGAER (MANDATORY)

Strong understanding of application workflows

Experience in L1/L1.5 support

Knowledge of ITIL processes

Experience with ticketing tools (ServiceNow preferred)Preferred Skills- GxP/regulated environment exposure

Basic SQL or log analysis

Knowledge of integrations/APIs Experience2–5 years in application support rolesEducationBachelor’s degree in Engineering, IT, or related fieldShift ModelWillingness to work in shifts / on-callKPIs- SLA adherence First-time resolution

Ticket quality

User satisfaction

Reduction of repeat incidents At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Versatile work arrangements, Free spirit, and emotional positivity

Agile self-determination, trust, transparency, and open collaboration

All Support needed for the realization of business goals,

Stable employment with a great atmosphere and ethical corporate culture Apply now » Apply Now Start apply with LinkedIn Please wait...

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📌 Associate Consultant - Trackwise Job (Hyderabad)
🏢 YASH Technologies Middle East
📍 Hyderabad