> About the Gurus
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> Chargeback Gurus (CBG) is the leading automated AI-orchestrated chargeback management platform, helping merchants protect and recover more revenue. CBG’s solutions are powered by sophisticated technologies, rich analytics, and deep industry expertise.
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> With real-time insights and flexible delivery models, CBG equips merchants with the tools and technology needed for effective chargeback prevention and recovery. CBG aligns 100% with client goals and operates with integrity, transparency, and an unprecedented level of security and compliance.
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> For more information, visit www.chargebackgurus.com.
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> Duties and Responsibilities

· Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks

· Review cases due to credit card fraud and investigate the case to find a solution

· Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners

· Engaging with both internal and external stakeholders to assist with investigation to root cause of losses

· Tracking and maintaining fraud incident reports and other related analysis

· Work with clients to collect and document information that may be used in resolving outstanding disputes

· Ensure that all chargeback activities are handled in accordance with regulatory requirements

· Compile the figures from various databases to build the team monthly chargeback report

· Validating chargeback report by utilizing internal and external software systems

· Providing support for special projects as required

· Ensuring adherence to quality parameters

· Analyze and develop service improvement strategies in response to client feedback

· Support in complaint monitoring and effective and timely complaint resolution.

Requirements

· Good knowledge of MS Office programs including Word, Outlook,



Excel and PowerPoint and PDF and ability to run reports and analyze large data sets

· Be a good team player and collaborate well with others with respect and dignity

· Positive verbal and written communication skills

· Ability to interact with client and team members in a professional and respectful manner

· Proven ability to multi-task, handle stressful situations and deadline pressures

· Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation

· Problem-solving skills. Accuracy and attention to detail

· Should be creative, systematic and fast learner and Strong oral and written competency

ISMS Mandatory training

Ensuring compliance with ISMS requirements, including timely completion of all mandatory information security training, is an essential part of this role.

PII Data Protection Clause for Candidate data retention and deletion In accordance with ISO/IEC 27001:2022, particularly Annex A 5.34 Privacy and Protection of PII, the organization ensures that all Personally Identifiable Information (PII) collected during the recruitment process is handled lawfully, securely, and in alignment with relevant privacy, legal, regulatory, and contractual obligations. Candidate information including resumes, application forms, assessments, communication records, and any other identifiable data will be retained for a maximum of three (3) months from the date of submission or last activity. After this retention period, if the candidate is not selected, all associated PII will be permanently deleted from organizational records using secure deletion methods appropriate to the storage medium.

The organization maintains dedicated policies and procedures for the preservation, privacy, and protection of PII, with defined roles and responsibilities to ensure proper handling throughout its lifecycle. All processing of candidate PII is restricted to authorized personnel and aligned with data minimization, access control, and secure disposal requirements as required by ISO 27001:2022 Annex A 5.34.

📌 Associate (Guindy)
🏢 Chargeback Gurus Fintech
📍 Guindy