Job Title: Asst. Vice President/Vice President of Operations

Reports To: Founders Location: Mumbai Executive Summary:

Black Cab Agency Network is a digital marketing and communications agency representing premier brands across high-end lifestyle, hospitality, and luxury retail sectors. We are seeking an accomplished, highly strategic Asst. Vice President/Vice President of Operations to drive operational excellence, optimize service delivery, and lead cross-functional agency teams.

Serving as the key operational partner to the Founders, the Asst. Vice President/VP of Operations will exercise full oversight across agency workflows, talent management, strategic resource allocation, client retention & acquisition, and financial performance. This position requires an authoritative leader who combines sharp commercial acumen with the executive presence necessary to navigate the high-touch nuances of the Digital marketing world. Key Responsibilities

Architect, standardize, and continually refine agency-wide Standard Operating Procedures (SOPs) to guarantee flawless project execution across Strategy, Creative (Design & Copywriting), and Client Servicing.

Direct end-to-end agency resource allocation from a commercial standpoint, balancing operational efficiency with account profitability, utilization metrics, and gross margins.

Analyze operational and commercial insights to drive bottom-line profitability, revenue growth, and sound financial modeling across all client accounts and operational units.

Function as a key commercial leader in client negotiations, stepping in to crack high-value deals,



secure long-term annual contract renewals, and lead strategic upselling and cross-selling initiatives across existing accounts.

Establish rigorous client retention frameworks to safeguard recurring agency revenue and maintain long-standing relationships with senior brand stakeholders.

Introduce, adapt, and scale global best practices across agency processes, service frameworks, and operational tech stacks to maintain a competitive market edge.

Drive continuous talent development by establishing upskilling programs across strategy, creative, and servicing teams, enhancing overall team capabilities and service output.

Drive performance, cohesion, and accountability across multi-disciplinary teams, including Strategy & Creative, Business Development, HR, and Finance.

Serve as the senior internal authority on organizational dynamics, employee grievances, and talent retention strategies, fostering a high-performance corporate culture.

Coach department leads and mid-level managers to build succession pipelines and elevate leadership capabilities across the firm.

Function as the ultimate point of escalation for critical client accounts,



applying diplomatic negotiation and executive problem-solving to protect agency-client relationships.

Collaborate with the Business Development team on key enterprise pitches, advising on operational feasibility, scope of work definitions, and staffing models. Qualifications:

8+ years of progressive leadership within a digital marketing, creative, or communications agency, including 4+ years in a senior operational position (e.g., Asst. Vice President/VP of Operations, Chief Operating Officer, or General Manager).

Proven commercial acumen with a robust track record in account profitability management, driving client retention, securing annual renewals, and executing upselling strategies.

Demonstrated ability to implement global industry best practices, operational frameworks, and structured upskilling programs within creative or agency environments.

Deep operational fluency across every facet of an agency lifecycle—from business development and client onboarding to creative execution, media strategy, human resources, and financial governance.

Prior experience interfacing with high-net-worth brands, luxury conglomerates, or premium lifestyle clients, with an intuitive grasp of their distinct service expectations and visual standards.

Superior verbal, written, and interpersonal communication skills, characterized by high emotional intelligence and the stature to engage effectively with C-suite stakeholders.

Proficiency in enterprise agency management platforms, resource forecasting software, and operational dashboards.

📌 Assistant Vice President Operations Digital Marketing (Mumbai)
🏢 Black Cab
📍 Mumbai