JOB TITLE Application Support & Software Reliability Engineer (×2) LOCATION

Gurgaon ENGAGEMENT TYPE

Multiple concurrent enterprise engagements across healthcare, public-sector and AI/cloud platforms

GENERAL

Hands-on L2/L3 application support and reliability engineers covering Windows (IIS, .NET), Linux (Tomcat, Java, Mirth Connect), Kubernetes microservices, and GPU-accelerated AI inference endpoints. Ensure 24x7 stability, SLA-driven incident resolution and proactive maintenance across heterogeneous stacks.

DUTIES & RESPONSIBILITIES

Triage, investigate and resolve L2/L3 incidents within agreed SLAs.

Perform deep-dive log analysis across IIS, Tomcat, Mirth Connect, MS SQL, PostgreSQL, Kubernetes pods and inference services.

Execute approved changes, releases and database / cluster housekeeping.

Monitor health and capacity of application, integration, DB and GPU tiers.

Participate in 24x7 on-call rotation.

Support DR drills and failover / failback execution.

Document RCAs and maintain the known-error knowledge base.

Engage Level-4 vendor support (database, middleware, GPU and inference vendors) when required.

SKILLS & ABILITIES

Strong Windows Server and Linux administration.

IIS,



Tomcat and Mirth Connect troubleshooting.

MS SQL Server and PostgreSQL query analysis and basic performance tuning.

Kubernetes operations: kubectl, Helm, logs, events, network policies.

Familiarity with GPU/inference services (NVIDIA Triton, vLLM) and NVIDIA DCGM is a robust plus.

Scripting in PowerShell, Bash and/or Python.

HL7 v2.x message debugging.

ITSM tools (ServiceNow / Jira SM).

POTENTIAL BACKGROUND

Bachelor's in CS / Engineering or related.

4+ years in production application support for healthcare, public-sector or cloud/AI platforms.

Experience with enterprise healthcare applications is a solid plus.

Exposure to Kubernetes operations and AI inference workloads is highly desirable.

PREFERRED TOOLS / SOFT SKILLS

Preferred tools

IIS, Tomcat, Mirth Connect

MS SQL Server, PostgreSQL

Kubernetes (kubectl, Helm)

NVIDIA Triton, vLLM, NVIDIA DCGM

PowerShell, Bash, Python

Grafana, Zabbix, Azure Monitor

ServiceNow, Jira Service Management

Soft skills

Ownership mindset

Calm troubleshooter

Disciplined documentation

Customer-focused

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