Responsibilities Direct Responsibilities · For a predefined applications scope take care of: o Incidents o Requests o Changes · Ensure that SLA targets are met for above activities · Handover to Paris teams if knowledge and skills are not available in ISPL · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) Contributing Responsibilities · Contribute to the knowledge transfer with Paris OPS teams · Contribute to the definition of procedures and processes necessary for the team · Help build team spirit and integrate into BNP Paribas culture · Contribute to the regular activity reporting and KPI calculation · Contribute to continuous improvement actions · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. · Oversee incident, problem, change, release and project management processes. · Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). · Conduct regular reviews of ITSM processes and recommend improvements. · Manage the IT service catalog and ensure accurate documentation of services and processes. Technical & Behavioral Competencies · Knowledge and experience with Devops tool including Gitlab, Kubernetes,



Openshift · Experience with Service Now ticketing system · Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) · Familiarity with database technology is required: Oracle, SQL Server or MongoDB. Capability to execute basic scripts and queries · Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). · Familiarity with containerization technologies (e.g., Docker). · Experience with any cloud platforms (preferably IBM Cloud). · Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) · Ability to grasp functional knowledge of application · Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) · Good written and spoken English · Measure and identify areas for improving Quality and overall Delivery · Able to communicate efficiently · Positive Team Player Specific Qualifications: APS with DevOps knowledge Skills Referential (Required knowledge, skills and abilities) Technical Skills:

- Linux/Windows/SQL
- Cloud
- Kubernetes and Gitlab
- Dynatrace, Kibana Behavioral Skills:
- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Creativity & Innovation / Problem solving
- Critical thinking
- Decision Making Education Level: Bachelor Degree or equivalent Location: PreferablyMumbai

📌 Application Production Support (Mumbai)
🏢 Infotel UK
📍 Mumbai