JOB PURPOSE AGM - (RD and A&P;) will be responsible to manage & grow the assigned key account in Services and Advertising & Promotion by optimizing the space allocated under the vertical and ensure effective partner engagement.

The Account

Manager is also expected to undertake Analytics to grow the business and monitor operations to deliver superior passenger experience. ORGANISATION CHART

Chief Commercial Officer --> GM & Head (Non Aero) - > AGM - (RD & A&P;) --> Reportees --> Reporting to --> Position TitleKEY ACCOUNTABILITIES Accountabilities Key Performance Indicators Deliver A&P; and Services ( Car Park, ATMs, Spa, Baggage Wrapping, Excess Baggage, Porter, M&G; Services, Forex, etc., Movie/Webseries/Advertisement shoots) sales targets Sales

Income

Sales per Passenger (SPP)

Income per Passenger (IPP)

Penetration (%)

Average Transaction Value

Targets vs Annual Operating Plan (AOP) Day-to-day monitoring of A&P; and Services Operations Issue Resolution Efficiency

Operational Compliance Score Analysis of Sales, market research, competitor analysis & suggest areas for revenue enhancement in A&P; and Services. Insight-to-Execution Conversion Rate

Revenue Uplift from Initiatives Identify new locations and managing design and construction of shell and core for recent non aero assets % projects delivered on time vs AOP

Time to commercial operation (handover to store opening) Design of brand outlets in coordination with Airport design team Manage fit outs of outlets in co-ordination with Airport PMC, P&E;, Operations, S&V;, IT and other stakeholders Development and commercialization of Airport MICE program Designing customized service packages for event managers and clients

Engaging and presenting MICE offerings to event planners

Converting and contracting MICE events for Goa via airport channel Pax Actuals vs AOP





Revenue Actuals vs AOP Contract Management SLA Compliance

Ensuring compliance to Statutory Requirements by Concessionaires.

Receivables as per the Contract

SD/BG as per the Contract

Timely renewal Business Development Monetize existing vacant commercial locations for monetization under A&P; and Services Vertical.

Identify potential sites for commercial monetization, liaison with Regulatory Authorities, Internal stakeholders for approvals.

Commercialization

Efficiency

Approval-to-Activation Cycle Time KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS Concessionaire CEOs | CXOs

Travel Services Brands | Banks | MICE Event Agencies BCAS | CISF | DGCA | Customs | MADA | Department of Tourism | Department of Transport INTERNAL INTERACTIONS Terminal OperationsLegalP&E; (Project & Engineering), Finishes TeamI.TSecurityMarketing (Non-Aero)

FINANCIAL DIMENSIONS Income Target (Rs. Cr.) for the FYSpends per Passenger (SPP)Income Per Passenger (IPP)Income per Sqm (IPSM)

OTHER DIMENSIONS Below Line Improvement Plan (BLIP) Daily Sales Outstanding (DSO)Seeks win/win outcomesData-driven/analyticalAble to understand contract/ concession agreements

EDUCATION QUALIFICATIONS BE / B Tech and or MBA Post Graduate Degree/ Diploma in Management

RELEVANT EXPERIENCE 10-12 years of Experience with a minimum of 5 years in the Services function COMPETENCIES

Concession Management (Proficient)

Concessionaire/Partner Management (Proficient)

Business Development (Proficient)

Revenue Maximization (Proficient)

Analysis and Planning (Proficient)

Teamwork & Interpersonal influence

Stakeholder Focus

Planning & Decision Making

Execution & Results

Networking

Personal Effectiveness

Social Awareness

Strategic Orientation

Problem Solving & Analytical Thinking

Entrepreneurship

Capability Building

📌 AGM - (RD & A&P) (Panaji)
🏢 GMR Group
📍 Panaji