About the Role

As a CSI Lead , you will function as the Account Delivery Head for strategic customer engagements, owning delivery excellence, operational governance, Continual Service Improvement (CSI) and long-term customer success.

We are looking for a technology leader with deep experience in Enterprise IT Operations, Service Improvement Programs, AIOps, Observability, Automation and AI-driven Operations who can modernize enterprise IT environments and deliver measurable business outcomes.

You'll lead the transformation towards Autonomous IT Operations , leveraging AI, intelligent automation and engineering best practices to build predictive, self-healing and highly automated enterprise platforms.

What You'll Do

Account Delivery & Customer Success

- Own end-to-end delivery, governance and operational excellence for strategic enterprise accounts.
- Build trusted relationships with CIOs, CTOs, Engineering and Operations leaders.
- Lead executive governance reviews, service reviews and steering committee meetings.
- Drive customer satisfaction, delivery predictability and long-term account growth.

Continual Service Improvement (CSI)

- Lead enterprise-wide Continual Service Improvement (CSI) initiatives across Infrastructure, Applications, Cloud and Platform Services.
- Develop and execute transformation roadmaps focused on reliability, operational efficiency, customer experience and cost optimization.
- Improve platform availability, reduce incident volumes and drive continuous operational excellence.

AI Operations (AIOps) & Autonomous Operations

- Lead the enterprise adoption of AIOps and Autonomous IT Operations .
- Build AI-first service management capabilities using intelligent automation, predictive analytics and self-healing operations.




- Drive initiatives including:
- Predictive Incident Detection
- Intelligent Event Correlation
- AI-guided Root Cause Analysis
- Self-Healing Infrastructure
- Capacity Forecasting
- Intelligent Auto-Triage
- Automated Incident Remediation
- AI-powered Operational Copilots
- Intelligent Runbooks & Workflow Automation
- Lead implementation of AI Agents , Agentic AI , decisioning engines and autonomous operations frameworks.
- Partner with AI Engineering, Platform Engineering, DevOps and SRE teams to operationalize AI solutions in production environments.

Operational Excellence & Engineering Transformation

- Drive enterprise modernization across Cloud Operations, DevOps, Infrastructure Automation and Observability.
- Champion AI-enabled monitoring, anomaly detection, closed-loop automation and intelligent operations.
- Drive initiatives to eliminate repetitive manual operations through automation, with a strong focus on reducing operational effort and improving service reliability.
- Modernize CI/CD, Infrastructure as Code (IaC) and DevSecOps through AI-enabled engineering practices.
- Partner with Cybersecurity, Enterprise Architecture and Product teams to ensure secure, scalable and compliant AI-driven operations.
- Drive AI adoption across IT by identifying high-value use cases, conducting workshops and enabling teams to leverage AI effectively.





What We're Looking For

- 15+ years of experience in Enterprise IT Operations, Infrastructure Engineering, DevOps, SRE, Platform Engineering or Engineering Services.
- Proven experience managing large enterprise accounts with ownership of delivery, operations and customer success.
- Solid hands-on experience leading IT Operations and Continual Service Improvement (CSI) programs.
- Demonstrated experience driving large-scale IT Modernization , Engineering Transformation and Operational Excellence initiatives.
- Strong hands-on experience implementing AIOps , Agentic AI or Autonomous Operations —not just awareness of AI technologies.
- Experience with enterprise observability platforms such as Dynatrace, Datadog, Splunk, AppDynamics, Grafana or Prometheus .
- Strong understanding of Cloud Platforms (AWS, Azure or OCI), Kubernetes, DevOps, Infrastructure Automation and SRE .
- Experience with AI/ML, automation frameworks, Python/Shell scripting, Infrastructure as Code (Terraform, CloudFormation), Jenkins, Ansible or similar technologies.
- Experience with ITSM platforms , incident automation and workflow orchestration.
- Exceptional executive stakeholder management, customer-facing leadership and communication skills.

Why Join Nomiso?
- Lead strategic enterprise customer engagements.
- Shape the future of AI-powered IT Operations and Autonomous Service Management.
- Drive enterprise-wide AIOps, Observability and Engineering Transformation.
- Partner directly with senior customer executives and technology leaders.
- Be part of a high-growth AI Co-Engineering company solving real enterprise challenges through innovation and engineering excellence.

📌 Account Delivery Head (Noida)
🏢 Nomiso
📍 Noida