Job Title: Client Relationship ExecutiveAbout the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's great with people, quick on follow-ups, and genuinely invested in client satisfaction.Key ResponsibilitiesServe as the single point of contact for assigned clients on day-to-day operational mattersConduct regular client visits/calls to gather feedback and address concernsCoordinate with internal teams (operations, QA, HR) to resolve client complaints promptlyTrack and follow up on open issues until closure; ensure timely escalation where neededMaintain client records, visit reports, and communication logs in Excel/app-based toolsBuild solid,



long-term relationships to ensure client retention and satisfactionIdentify opportunities for upselling/cross-selling additional servicesPrepare periodic client satisfaction and account status reports for managementRequirementsPrior experience in client servicing, account management, or relationship roles (facility management/B2 B services preferred)Excellent communication and interpersonal skillsProficiency in MS Excel and app-based reporting/CRM toolsStrong problem-solving mindset with a sense of urgency on follow-upsPresentable, confident, and professional demeanorWillingness to go on ground for client site visitsPreferredPrior experience in a multi-site facility management or FM companyBachelor's degree (any stream)

📌 Client Relationship Executive (Ludhiana)
🏢 Sukhniwas Administration & Maintenance
📍 Ludhiana