Job DescriptionSend resumes to: [Confidential Information] with below details:Name:Exp:CTC:ECTC:Notice period:Current location:Preferred Candidate Profile- A techno-functional ITSM professional with proven experience in delivering customer implementations and setting up REST API and payload-based integrations, capable of independently leading integration projects from design through deployment and hypercare support. Serve as the on-the-ground workstream lead, manage API integrations, create documentation, and directly mentor Junior Consultants.- Required Qualifications: ITIL / CSM Certified with 9-12 years of experience managing complex ITSM projects.Key Responsibilities1. Solution Design & Integration- Design and document High-Level Designs (HLDs) for ITSM and enterprise integrations.- Lead POCs and integration workshops with customers and stakeholders.- Design, develop, and support REST API, Webhook, eBonding, and payload-based integrations using JSON/XML.- Configure and implement integrations between HCL ITSM and third-party tools.- Create reusable integration templates, technical documentation, and best practices.2. Project Delivery & Implementation- Lead end-to-end technical onboarding and implementation projects.- Gather and manage business, functional, and technical requirements.- Participate in solution validation, architecture reviews, and project planning.- Drive SIT, UAT, deployment, and hypercare activities.- Collaborate with Project Managers, Consultants, and customer teams for successful delivery.3.



Technical Support & Pre-Sales- Serve as the escalation point for complex technical and integration issues.- Support pre-sales activities through solution design, effort estimation, and architecture discussions.- Provide recommendations on integration approaches and ITSM best practices.4. Knowledge Management- Maintain integration guides, technical documentation, and knowledge articles.- Conduct training and enablement sessions for internal teams.- Promote standardization and continuous improvement across projects.Qualifications & Skills- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.- ITIL v4 Foundation certification required (Intermediate/Expert preferred).- 10+ years of overall experience with 3–5+ years in ITSM implementation and integrations.- Experience with leading ITSM platforms such as HCL ITSM, ServiceNow, Remedy, Cherwell, or Jira Service Management.- Solid hands-on experience with REST APIs, Web Services, Webhooks, JSON/XML payloads, OAuth, API authentication, and data mapping.- Must have prior experience designing, configuring, and deploying enterprise integrations between ITSM and external systems.- Strong understanding of Incident, Problem, Change, Request, CMDB, SAM, HAM, and Knowledge Management processes.- Experience with reporting tools such as Excel, Power BI, and native ITSM reporting.- Excellent stakeholder management, customer-facing, communication, and problem-solving skills.

📌 Sr. Functional Consultant_api Integration (Maharashtra)
🏢 HCL Comnet
📍 Maharashtra