AVC Unit Manager Relationship Channel - Priority
INTERNAL USAGE:
No. of Vacancies:1Reports to:Regional Business Manager
Is a Team leaderYesTeam Size:1
Grade:Mgr, SM
Business:Retail BankingDepartment:Axis Virtual CentreSub-Department:
Location:Axis Virtual Centre
About Axis Virtual Centre
Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the prospect to provide financial solutions via cross-sell and upsell
AbouttheRole

This role is Unit Manager for Priority customers. It reports in Regional Business Manager.
Key Responsibilities

- Distribute the daily triggers for calling
- Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers




- Review of the leads sheet for each officer and ensuring the latest lead status is always updated
- Coordinating with the Sales Manager to get the latest feedback on the leads assigned
- Ensure the service requests are acted upon and closed within defined TAT
- Ensure delivery of competent and consistent customer service.
- Monitor service standards and analyze results.
- To drive productivity of the team.
- Lead the team to achieve the laid down cross sell.
- Ensure Revenue generation through effective cross selling of Banks products.

Qualifications

Education (Post Graduate/Graduate) 10+2+3

Experience 8- 10 years.

3-5 years of relevant work experience (preferably in contact center)

Role Proficiencies:

📌 AVC:Unit Manager Relationship Channel - Priority (Bengaluru)
🏢 Axis Bank
📍 Bengaluru