We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness outlet (managed by us) inside Marriott Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities:

Guest Engagement & Sales

● Proactively approach and greet guests in the lobby with confidence and warmth

● Introduce guests to our wellness services, express therapies, and special offers

● Generate sales by converting walk-in guests through persuasive communication and relationship-building

● Upsell and cross-sell services based on guest needs, time availability, and preferences

● Maintain a strong presence in the Hotel to maximize visibility and walk-in conversions

Revenue Generation & Promotions

● Consistently work towards daily and monthly sales targets

● Support cross-promotions with other outlets of the hotel to drive additional footfall

● Assist in executing in-lounge promotions, offers, and campaigns

● Capture guest interest efficiently

Guest Experience & Brand Representation

● Deliver a warm, premium, and professional guest experience at all times

● Act as the first point of contact and brand ambassador for the wellness outlet





● Address basic guest queries and escalate concerns to the Outlet Manager when required

● Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

● Coordinate with therapists and beauticians to ensure smooth guest flow

● Support appointment scheduling and service readiness

● Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

● Strong people skills with confidence in initiating conversations with strangers

● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred

● Comfortable approaching guests and actively promoting services

● Excellent communication skills in English; additional languages are a plus

● Well-groomed, presentable, and qualified demeanor

● Responsible, disciplined, and dependable

Work Environment & Flexibility

● Willingness to work versatile shifts including early mornings, late nights, weekends, and holidays

● Ability to perform in a fast-paced, high-footfall airport lounge environment

Compensation

● Fixed salary plus very attractive performance-linked incentives

● High earning potential for strong sales performers

Preferred Criteria

● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales

- ● Non-smokers preferred

📌 Outlet Manager Wellness Outlet (Indore)
🏢 Zivaya Wellness
📍 Indore