This role is for one of Weekday’s clients
Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA)

Min Experience: 4+ years
Location: Gurugram
Job Type: full-time

Requirements

Key Responsibilities

- Provide desktop, laptop, hardware, and software support.
- Handle Break/Fix hardware troubleshooting and OEM/vendor coordination.
- Perform IMAC activities including Install, Move, Add and Change.
- Support Windows 10/11, MS Office, Outlook, Teams and AVD.
- Manage Active Directory user accounts and basic administration.
- Handle printer, LAN/WAN, video conferencing and peripheral support.
- Manage ITSM tickets and resolve issues within defined SLAs.
- Provide remote and on-site Smart Hands support.
- Perform patching, driver testing, hardware upgrades and workstation remediation.
- Support iOS/Android devices through MDM solutions.




- Maintain focus on first-call resolution and timely escalation.
- Maintain proper documentation and knowledge base.

Required Skills

- 4+ years of experience in Desktop Support / EUC / IT Support.
- Strong experience in hardware Break/Fix and troubleshooting.
- Experience with IMAC and OEM/vendor coordination.
- Good knowledge of Windows, Active Directory and ITSM tools.
- Experience supporting VIP/VVIP users is preferred.
- Excellent verbal and written communication skills are mandatory.
- Solid customer-handling and problem-solving skills.
- Immediate joiners preferred.

Must-have skills

Desktop Support Engineer, VIP, SCCM

Good-to-have skills

System Center Configuration Manager - SCCM, EUC, Microsoft Intune

📌 Desktop Support Engineer (India)
🏢 Weekday AI
📍 India