- Tracking and addressing business requirements within required timeline
- Bench management & Allocation
- Day to day follow up and coordination with different teams (including business & support) to ensure timely flow of MIS
- Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & Pivot Table Chart, Forms, If/else statements, data validation & Scenarios)
- Prompt reporting and reply to mails
- Time management and Proactive Approach
- Conduct deep dive analysis to uncover trends
- Assist reporting manager in designing of business reporting templates/dashboards etc. and automation of reporting requirement.
- Assist in creation of reports as required by business and support teams.
- Regular monitoring of budget vs actual and reporting of exceptions. Conducting variance analysis for the same for implementing corrective actions.
- Contribute to the development of a corporate culture which encourages dialogue, support for individuals,
openness to new ideas and the ability of each individual in the organization to achieve skilled and personal fulfillment.
- Acts as a point of escalation for all priority issues & provide effective solutions both within the team and for all external customers within the Business.
- Support to the team's for execution of assigned tasks and behaviors within the billing process such that KPIs, and SLAs are always met and often exceeded
- THE INDIVIDUAL
- Excellent working knowledge of excel (mandatory)
- Good Communication (Written & Verbal)
- Good stakeholder management (onshore & offshore)
- Ability to Design Dashboards on multiple platforms.
- Ability to handle large datasets and proven ability to align data needs to business strategies.
- Strong understanding of the data design and their relations to enable reporting and analytics