At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.

Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

In this role you will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in Service Now solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

In this role you will play a key role in:

- Service Now Solutioning & Architecture - Lead solution design, architecture, and technical strategy for ServiceNOW, Work closely with business stakeholders and delivery teams to translate requirements. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define Service Now data models, integrations, and automation workflows, leveraging AI-driven capabilities.
- Client Advisory & Consulting - Act as a trusted advisor to clients, providing expertise on Service Now best practices, process automation, and workflow optimization. Lead client workshops, discovery sessions, and roadmap planning for Service Now adoption. Guide clients on AI-powered automation, predictive intelligence, and NOW Assist capabilities to maximize business value. Drive continuous improvement and innovation initiatives within client environments.




- Delivery & Implementation Leadership - Oversee the technical execution of Service Now projects, ensuring high-quality delivery and adherence to best practices. Provide technical oversight, solution validation, and risk mitigation across Service Now engagements. Ensure seamless integration of Service Now with enterprise applications, cloud platforms, and legacy systems. Define KPIs and success metrics for Service Now implementations, ensuring business outcomes are met.
- Governance, Compliance & Best Practices - Establish and enforce governance frameworks, security standards, and compliance models for Service Now solutions. Ensure CMDB integrity, data consistency, and process standardization across Service Now modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for Service Now operations.

Your Profile

- Technical Leadership & COE Development - Act as a thought leader within the Service Now COE, driving capability development and knowledge sharing. Mentor Service Now developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Support Service Now practice growth by developing reusable assets, frameworks, and accelerators. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within Service Now.
- 4-16 years of experience in IT consulting, solution architecture, and Service Now implementation. Deep expertise in Service Now in one of the modules - ITSM,



HRSD, SPM, and SAM. Proven track record in Service Now solution design, technical leadership, and best practice implementation.
- Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles. Experience with AI-driven automation, Virtual Agents, and Generative AI within Service Now is a plus.
- Hands-on experience with Service Now scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in Service Now.

What you will love about working here

- We recognize the significance of versatile work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

📌 Servicenow Developer (Hyderabad)
🏢 Important Group
📍 Hyderabad