1. Administrative

- To handle the site as Resident Engineer.
- To do AMC visits and Remote Support as per PO and Proposal Terms.
- To Execute the timely Visits and support to customer.
- To get the signed MOM and share for Invoicing in timely manner.
- To follow up with Customer for payment collection.
- Support to other FAE while they stuck up technically at any place.

2. Technical

- To receive the customer complaint, get it registered in system.
- To visit the Site’s and complete the AMC.
- To provide Remote support as per customer’s request.
- To provide technical support to other Team Members as and when required.

Dimensions

- No. of Direct reports: 0
- No. of Indirect reports: 0 ( functional points )
- Interfaces:
- -Customer-TM – X-ForceSMOo Head of Services-

Location: Hazira, Surat, India.

Challenges

- Learning new technologies in the dynamic setting.
- Handling multiple complaints simultaneously.




- Coordinating with various teams internally in the organization and escalate the complaints to the respective team after proper diagnose.

Knowledge, Skills and Experience

- Degree or Diploma in Engineering or Technology
- Minimum 5 years of experience in the industry.
- Having good knowledge of SQL, .Net.
- Having good knowledge of our inhouse products like AIMS, EMS, DON,DOW etc.
- Having good knowledge of Server Client Architecture.
- Having basic knowledge of Network, Anti-Virus, MS Patch Management etc.
- Time Management / Prioritization Skills.
- Good Communication skill - Verbal & Written.
- Ability to work in Team & Lead the Team.
- Willingness to work in Extended Hours.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Field Application Engineer (India)
🏢 SSM Infotech Solutions
📍 India