If you mean **Team Leader (Operations) in a Cinema Hall**, here are the key roles and responsibilities: ### Team Leader – Operations
CSE Experience 3 years also Preferable.
**Experience:** 1-2 Years **Roles & Responsibilities:** * Supervise the daily operations of the cinema and ensure smooth functioning. * Lead, motivate, and monitor Front Office, Box Office, F&B;, Housekeeping, and Security teams. * Prepare and manage staff duty rosters and shift schedules. * Ensure excellent customer service and promptly resolve customer complaints. * Monitor ticketing, concessions, and cash handling procedures. * Maintain cleanliness, hygiene, and safety standards throughout the cinema. * Ensure timely opening and closing of cinema operations. * Coordinate with the Projection, Maintenance, and Housekeeping teams to ensure uninterrupted operations. * Monitor staff attendance, discipline, grooming, and performance. * Train recent employees on company policies, SOPs, and customer service standards. * Ensure compliance with company policies and statutory safety regulations.
* Prepare daily operational reports and share updates with the Duty Manager or Cinema Manager. * Handle emergency situations calmly and follow escalation procedures. * Support the Cinema Manager in achieving operational and revenue targets. * Ensure all equipment and facilities are functioning properly and report maintenance issues promptly. **Key Skills:** * Leadership and Team Management * Customer Service Excellence * Communication and Interpersonal Skills * Problem-Solving and Decision-Making * Shift Planning and Staff Scheduling * Cash Handling and Basic Reporting * Time Management * MS Office (Excel, Word, Outlook)
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund