. Patient Calling & Appointment Management

- Make outbound calls to patients for appointment booking and confirmation.
- Follow up with patients who have shown interest in consultation, surgery, or eye-care services.
- Remind patients about upcoming appointments, investigations, surgeries, and follow-ups.
- Reschedule appointments when required and coordinate with the concerned department.
- Make calls to patients who missed their appointments and encourage them to reschedule.

2. Patient Enquiry Handling

- Attend incoming calls and provide basic information about hospital services, doctors, consultation timings, and appointment availability.
- Understand patient requirements and direct them to the appropriate department.
- Provide accurate information regarding consultation, investigations, surgery process, and follow-up visits.
- Escalate medical or clinical queries to the concerned doctor/clinical team instead of providing medical advice.

3. Surgery & Patient Follow-up

- Follow up with patients advised for surgery but who have not yet confirmed their surgery date.
- Maintain a database of patients who are pending for surgery.
- Follow up with patients after consultation and counselling.
- Make post-operative follow-up calls as instructed by the hospital.
- Record patient responses, concerns, and requirements accurately.

4. Patient Conversion & Counselling Support

- Follow up with prospective patients generated through enquiries, camps, digital marketing, referrals, and other sources.
- Coordinate with the counselling team for patients requiring detailed counselling.




- Maintain proper follow-up until the patient books an appointment or surgery.
- Identify reasons for non-conversion and report them to the reporting manager.

5. Patient Database Management

- Maintain updated patient calling records in the hospital software/CRM/Excel.
- Record call date, patient response, appointment status, follow-up date, and outcome.
- Ensure patient information is kept confidential.
- Avoid duplication and maintain accurate contact details.

6. Patient Service & Communication

- Communicate with patients politely, professionally, and empathetically.
- Handle patient concerns calmly and escalate complaints to the appropriate department.
- Maintain professional telephone etiquette at all times.
- Ensure patients receive clear and correct information.

7. Coordination

- Coordinate with Front Office, Doctors, Optometry, Counselling, OT, Marketing, Billing, and Patient Relations teams as required.
- Inform the concerned department about key patient requests or concerns.
- Coordinate appointment availability with the respective department.

8. Daily/Monthly Reporting

Prepare and submit reports such as:

- Total calls made and received.
- Appointments booked.
- Appointments confirmed.
- Patients who attended appointments.
- No-show patients.
- Surgery follow-up cases.
- Surgery conversions.
- Pending follow-ups.
- Patient feedback/complaints received.
- Source-wise patient enquiries and conversions

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Call Center Executive - Healthcare (India)
🏢 dr solanki eye hospital
📍 India