About us

Sagar Informatics Pvt Ltd is an IT company located in Noida sec 142. We are customer-centric, challenging, collaborative, and our goal is to offer a suite of software & mobile application development services across various industry verticals. We facilitate the development of an innovation culture. With our breakthrough solutions, businesses can challenge the limits and gain a competitive advantage.

Responsibilities :

- Handle customer support queries and verify issues reported by clients.
- Coordinate with the technology/development team to ensure timely resolution of issues.
- Provide training and demonstrations on various SIPL software solutions to customers and prospects.
- Analyse customer issues and queries to improve response mechanisms and support quality.
- Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.
- Perform software testing activities, analyse test results, and maintain testing metrics.
- Prepare and present detailed test reports.
- Manage and track change requests to ensure timely delivery and implementation.
- Follow up with new and existing clients through emails and calls regarding support, requirements, and business opportunities.
- Maintain regular communication with existing and old clients for relationship management and new requirement generation.
- Send customer satisfaction and completion acknowledgement emails after successful project/order completion.
- Share introduction and marketing emails with prospective clients.
- Demonstrate software features and functionalities to prospective and existing customers.
- API testing using tools such as Postman.
- Work extensively with Microsoft Excel for reporting, analysis, and data handling.
- Be flexible and customer-oriented, with readiness to assist clients beyond official working hours whenever required.
- Required Skills & Qualifications




- Strong verbal and written communication skills.
- Good analytical and troubleshooting abilities.
- Customer handling and relationship management skills.
- Good understanding of software testing and defect tracking.
- Good knowledge of API testing tools, especially Postman.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to manage multiple tasks and coordinate across teams.
- Willingness to learn new technologies and business processes.
- Ability to work in a fast-paced setting with a customer-centric approach.

Preferred Candidate Profile

- Prior experience in software support, implementation, testing, or customer training will be an added advantage.
- Candidates with experience in SaaS, logistics, courier, ERP, or business automation software solutions will be preferred.

Bond Terms & conditions (For Freshers):

- 1st Month skill evaluation training on candidate's laptop (mandatory for 1st month), You will be eligible for stipend only after successful completion of evaluation training.
- INR 10,000/mo. stipend for six months as a trainee.
- INR 15,000/mo. stipend for the next six months as an On-Job Trainee (OJT).
- After completion of 1 year, you will be employed with a salary of INR 20,000 per month.

Bond : 2 years (two original certificates as bond security)- For Fresher

Job Type: Full-time

Salary: ₹10,000.00 - ₹18,000.00 per month

Working hr : 9:30am - 6:30pm

Pay: From ₹10,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Candidates must have good email writing and communication skills(in English). Are you fluent in English (both written and spoken), which is required to handle foreign clients?
- Are you willing to commit to a 2-year bond term? (For freshers)

Work Location: In person

📌 Software Support (India)
🏢 Sagar Informatics
📍 India