Store Executive – Tea Retail Store

Department: Retail / Store Operations
Designation: Store Executive
Reporting To: Store Manager / Retail Operations Manager
Location: Kolkata International Airport
Employment Type: Full-Time

1. Job Purpose

Responsible for managing daily store operations, assisting customers with tea selection, handling sales and billing, maintaining inventory, and ensuring excellent customer service.

2. Key Responsibilities

Customer Service & Sales

- Welcome and assist customers professionally.
- Recommend suitable tea products based on customer preferences.
- Explain tea varieties, flavours, origins, quality and brewing methods.
- Achieve sales targets and promote premium/new products.
- Handle customer queries and complaints professionally.

Store Operations

- Maintain store cleanliness, displays and product arrangement.
- Check product pricing, labelling, packaging and expiry dates.
- Follow opening, closing, hygiene and safety procedures.
- Ensure proper storage and handling of tea products.

Inventory Management

- Monitor stock levels and report shortages.
- Assist with receiving and arranging stock.
- Maintain stock records and support physical stock checks.
- Follow FIFO/FEFO practices where applicable.

Billing & Cash Handling

- Operate POS and billing systems accurately.
- Handle cash, card and digital payments.
- Maintain proper billing and cash records.
- Report any discrepancies immediately.

Product Knowledge & Visual Merchandising





- Maintain good knowledge of the company's tea range.
- Keep displays attractive, clean and well-organised.
- Support promotional and seasonal product displays.
- Communicate the brand story and product information to customers.

3. Skills Required

- Good communication and customer service skills.
- Sales and convincing abilities.
- Interest in learning about different varieties of tea.
- Basic POS, computer and inventory knowledge.
- Good numerical and cash-handling skills.
- Professional grooming and positive attitude.
- Ability to work in a team and meet sales targets.

4. Qualification & Experience

- Minimum Higher Secondary (12th Pass); Graduate preferred.
- 1–3 years of retail, FMCG, hospitality or customer service experience preferred.
- Freshers with good communication skills may also be considered.

5. Key Performance Indicators

- Achievement of sales targets.
- Customer satisfaction.
- Product knowledge and upselling.
- Inventory accuracy.
- Store cleanliness and presentation.
- Billing and cash-handling accuracy.
- Compliance with company SOPs.

6. Working Conditions

The position is customer-facing and may require rotational shifts, weekends, holidays and work during promotional events as per business requirements.

Note: The employee is expected to maintain skilled grooming and provide customers with a premium tea-buying experience.

Work Location: In person

📌 Store Executive (India)
🏢 Aman Tea Group
📍 India