Job TitleSenior Manager,Transformation OfficeLocationDepartmentAxisFunctionAxis – Branch BankingReporting toAVP Geography Head-Transformation OfficeBand4A
Function Summary
The Change Leader is responsible for driving execution of transformation priorities across assigned circles. The role acts as the transformation partner for mapped circles and is responsible for diagnostics, governance, intervention management, adoption tracking and action closure.
The role owns a defined set of circles and works closely with Circle Managers, Zonal Strategy Initiatives Heads and business stakeholders to improve performance on agreed transformation metrics.
Job Summary
The incumbent will own execution of transformation programs across assigned circles and will drive improvement through structured governance, analytics and intervention management.
The role will identify performance opportunities, conduct root-cause analysis, design improvement plans, track implementation progress and ensure closure of agreed actions through regular forums.
Key Responsibilities
Circle Transformation Ownership
- Act as the designated transformation partner for assigned circles.
- Drive execution of transformation priorities within mapped circles.
- Own implementation of intervention plans.
Adoption Change Management
- Drive adoption of transformation initiatives and operating frameworks. Identify barriers to implementation.
- Support rollout of recent programs and initiatives.
- Drive alignment among stakeholders on transformation priorities.
Performance Analytics Diagnostics
- Analyze circle performance across defined transformation metrics.
- Identify weak pockets, productivity gaps and adoption challenges.
- Conduct root-cause analysis and diagnostic reviews.
- Generate actionable recommendations for business improvement.
- Conduct periodic transformation governance reviews.
- Maintain governance trackers and review outputs.
Intervention Management
- Design circle-level interventions based on performance analytics.
- Monitor intervention effectiveness and business impact.
- Facilitate corrective action planning where required.
Stakeholder Coordination
- Partner with Circle Managers, Zonal Strategy Initiatives Heads and business teams.
- Coordinate execution with training, digital, operations and support functions. Ensure timely closure of cross-functional dependencies.
Review Support Communication
- Publish intervention trackers and governance summaries.
- Support leadership reviews through data-backed insights.
- Maintain documentation of actions, decisions and outcomes.
Key Competencies/ skill required
Change Management
Business Analytics
Program Execution
Governance Management
Stakeholder Coordination
Problem Solving
Structured Thinking
Presentation Skills
Data Interpretation
Action Orientation