Job Information

Date Opened

07/30/2026

Job Type

Permanent

RSD NO

13851

Industry

IT Services

Min Experience

2

Max Experience

3

City

Mumbai

State/Province

Maharashtra

Country

India

Zip/Postal Code

400001

Job Description

Job Description – Application Support Engineer

Experience: 2–3 Years

Role Summary:

We are looking for a proactive and detail-oriented Application Support Engineer with experience in production support. The candidate will be responsible for application availability, incident resolution, deployments, monitoring, and coordination with infrastructure, development, and business teams.

Key Responsibilities:

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Provide end-to-end application support and resolve production issues within defined SLAs.

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Coordinate with business, development, infrastructure, server, database, and security teams.

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Proactively monitor application and server health to identify and prevent incidents.

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Manage Incident, Problem, Change, and Service Request tickets using ITSM tools.

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Perform application deployments across UAT and Production environments.

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Execute BOD/EOD activities and support infrastructure maintenance activities.

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Prepare and maintain SOPs, runbooks, and support documentation.

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Perform Root Cause Analysis (RCA) and track defects through closure.

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Analyze recurring issues and recommend permanent solutions.

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Identify and implement automation opportunities to improve operational efficiency.

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Ensure high application availability, service quality, and adherence to ITIL best practices.

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an setting where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.

📌 App Support/ (Mumbai)
🏢 Indium software
📍 Mumbai