Job Summary

We are looking for a responsible and proactive Assistant Manager in Spiritual & Wellness sector to support the Branch Manager in managing daily branch operations, sales activities, team performance, and customer experience.

The Assistant Manager will work closely with the Branch Manager to ensure the smooth functioning of branch operations, achievement of sales targets, team discipline, customer satisfaction, and timely completion of operational activities.

The candidate should have good leadership and communication skills, a strong customer focus, and the ability to take independent responsibility when required.

Key Responsibilities

Sales & Branch Operations

- Support the Branch Manager in managing daily branch operations and sales activities.
- Assist in achieving monthly and daily sales targets.
- Monitor day-to-day branch performance and ensure smooth execution of activities.
- Support the implementation of sales and business development initiatives.
- Take proactive action to address operational gaps.

Team Management

- Monitor team attendance, punctuality, discipline, and productivity.
- Support the Branch Manager in allocating daily responsibilities to team members.
- Monitor individual and team target achievement.
- Guide and motivate team members to improve performance.
- Escalate team-related issues to the Branch Manager when required.

Customer Handling

- Ensure qualified and courteous handling of customers.
- Support the team in managing customer requirements and queries.
- Handle customer complaints and service issues effectively.
- Follow up on pending customer requirements and ensure timely resolution.
- Assist in maintaining a high level of customer satisfaction.

CRM, Billing & Stock Coordination

- Coordinate with the team regarding CRM updates, billing,



and stock-related activities.
- Ensure customer follow-ups and pending requirements are properly recorded.
- Monitor the status of customer enquiries and follow-ups.
- Coordinate with relevant teams to resolve stock and billing-related issues.
- Ensure branch records and operational information are maintained accurately.

Follow-ups & Issue Management

- Track pending customer enquiries, follow-ups, orders, and requirements.
- Monitor unresolved operational issues and coordinate for timely closure.
- Identify recurring issues and report them to the Branch Manager.
- Ensure important customer and operational commitments are followed through.

Candidate Requirements

- 2–3 years in Asst Manager Role with relevant experience in sales, retail, branch operations, customer service, or a similar role.
- Previous supervisory or team-handling experience will be preferred.
- Strong communication and interpersonal skills.
- Good customer-handling and problem-solving abilities.
- Ability to monitor and achieve sales targets.
- Good understanding of CRM, billing, follow-ups, and basic operational processes.
- Strong ownership and accountability.
- Ability to work independently when required.
- Positive attitude, discipline, and willingness to learn.
- Willingness to travel for business/field requirements when required.

Compensation & Benefits

- Salary: ₹30,000 per month
- Rotational Week Off
- Food & Accommodation provided for Outstation Candidates
- TA & Food reimbursement for eligible Field Visits
- Opportunity to work with an esteemed Spiritual & Wellness Business Client
- Career growth opportunities based on performance.

Note: Interested candidates can directly contact us through mobile +91-XXXXXXXXXX) or email ([email protected])

Pay: ₹30,000.00 per month

Work Location: In person

📌 Assistant Manager - Spiritual & Wellness sector (India)
🏢 VK HR SOLUTIONS
📍 India