Job Description
1)Review all RFCs in the Change Technical and Quality Review phase
2)Organizes & participates in the chairing of CAB meetings.
3)Reviews approval responses and moves RFCs to implementation phase.
4)Performs PCR of all failed Changes and executes appropriate follow-up actions.
5)Coordinate for all the activities in case of the Emergency Changes.
6)Makes recommendations for Process Improvement activities and (where approved) drives this through to implementation.
7)Ensures adherence to the Change Management process
Transparent understanding of SLAs and KPIs associated with Change management
8) Customer support towards the change workflow till the RFC closure
9)Reporting and analysis skills in Snow tool and power BI reporting.
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING