JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a recent industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Responsibilities
Strategic Operational Leadership
Deliver the FM strategy, ensuring resilience, consistency, and continuity of operations.
Align operational delivery with global objectives while addressing nuances and challenges.
Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches
Serve as the primary operational interface between the client's senior leadership and our delivery teams
Identify opportunities for service enhancement, cost optimization, and process improvement
Drive workplace experience excellence initiatives that directly impact employee satisfaction and productivity metrics
Manage integrated service delivery including facilities, hospitality, catering, and event management teams
Portfolio Excellence Leadership
Lead strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo
Drive P&L; management for annual operations with accountability for profitability and growth targets
Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy

HSSE & Quality Management

Ensure day-to-day operational compliance and direct employee engagement (best placed to be account safety champions)
Comply with the JLL global standards and procedures
Cooperate in HSSE matters, including the assessment of risks and any control measures identified.
Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
Report accidents, incidents, near misses, faults, and deficiencies
Seek advice if in doubt about the adequacy of any HSSE arrangements
Complete HSSE training as directed

Performance & Systems Management
Support Nuvolo optimization to enhance work order management and operational transparency
Champion digital transformation initiatives including IoT implementation and smart building technologies
Lead reliability initiatives to improve critical systems performance and reduce operational risks
Support data analytics programs to identify trends, opportunities, and areas for enhancement
Implement performance dashboards providing comprehensive visibility of service delivery across all regions
Financial Management & Governance
Develop annual operating budgets
Lead financial optimization initiatives to deliver enhanced value while maintaining service excellence
Work with the Finance Team to own and ensure site accruals have been identified for any non-invoiced supplier expenditure each month




Ownership for tracking and monitoring of site expenditure vs Budget and vs Forecast and identify any variances
Work with the Finance Team to own and understand your site’s Profit & Loss account to identify risks or opportunities around cost management
Reports to be owned and maintained by FM to include Savings Tracker, monthly Actual Variance reporting and monthly outlook forecast reporting
Sustainability & Communications
Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level
Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards
Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs
Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products
Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements
Conduct regular sustainability inspections and maintain documentation for certification renewals and compliance reporting
People & Team Leadership
Build, develop, and inspire a high-performing multi-disciplinary team
Implement talent development programs to nurture expertise in each functional area
Foster a culture of collaboration, innovation, and continuous improvement
Conduct regular performance reviews and create individual development plans for team members
Ensure appropriate staffing models and resource allocation across all functions and regions
Client Relationship Management
Cultivate strong strategic partnerships with client stakeholders at all levels
Develop reporting to demonstrate performance, value creation, and continuous improvement
Proactively identify emerging client needs and develop tailored solutions
Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution
Suppliers
Maintain, review and oversee vendor relationships & performance
Proven ability to influence without authority
Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs are maintained by chasing invoices or supplier statements where necessary
Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services
Work with the Procurement Team on the vendor rationalisation programme
Identify, implement and record all operational cost savings initiatives
Qualifications & Experience
Professional Background
Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management
Proven track record of successfully managing complex, multi-regional service delivery operations with budgetary responsibility




Experience of leading diverse functional teams including HSSE, Quality & Compliance, Performance Management, and Sustainability
Demonstrated expertise in vendor management, and strategic sourcing
Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs
Leadership & Management
2 years of facilities management experience managing teams of 5+ professionals
Advanced certifications: CFM, SFP, or equivalent professional credentials
Proven track record managing P&L; responsibility for multi-million-dollar operations for identifying and developing high-potential team members across different functional specialties
Educational Background
Business Administration, Engineering, Operations Management or related field
Professional certifications relevant to operations management, project management, or real estate services (e.g., PMP, Six Sigma, MRICS) strongly desired
Continuous professional development demonstrating commitment to industry knowledge and leadership growth

Technical Mastery:
Knowledge of building automation systems, energy management, and sustainability frameworks
Experience with major corporate relocations, renovations, and change management initiatives
This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Senior Facilities Manager (India)
🏢 JLL
📍 India