JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through skilled growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Business Line: Facility Management
Reports To: Facility Manager – IBM Account
Employment Type: Full-Time
About JLLJLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management. We are committed to delivering exceptional workplace experiences for our clients. Our Integrated Facilities Management (IFM) team partners with global organizations to manage their real estate portfolios efficiently and sustainably.
Role OverviewThe Assistant Facility Manager (AFM) will support the Facility Manager in delivering integrated facility management services across the IBM account. This role is ideal for a motivated FM professional looking to grow in a structured, client-facing environment. The AFM will assist in managing day-to-day hard and soft services operations, monitoring SLA/KPI performance, coordinating vendors, and supporting team supervision — ensuring IBM's workplace standards are consistently met.
Key ResponsibilitiesHard Services Support
Assist in overseeing MEP (Mechanical, Electrical & Plumbing) systems, HVAC, fire safety, and BMS operations under the guidance of the Facility Manager
Support the execution and tracking of planned preventive maintenance (PPM) schedules and corrective maintenance works
Coordinate with engineering staff and technical vendors to ensure timely resolution of maintenance requests
Conduct routine building inspections and log findings in the CAFM/CMMS system
Assist in maintaining compliance with statutory regulations, health & safety requirements, and IBM-specific technical standards
Soft Services Support
Coordinate day-to-day delivery of housekeeping, security, front-of-house, pantry, landscaping, pest control, and waste management services
Monitor vendor attendance, performance, and service quality; escalate issues to the Facility Manager as required
Conduct regular soft services audits and maintain records of findings and corrective actions
Ensure IBM's workplace hygiene, presentation, and hospitality standards are upheld at all times
SLA & Performance Monitoring
Track open and closed work orders in the CAFM/CMMS system; ensure timely closure within agreed SLA timelines
Assist in compiling data for monthly management reports (MMRs), KPI dashboards,



and performance trackers
Flag SLA breaches or near-misses to the Facility Manager and support root cause analysis
Support the implementation of continuous improvement initiatives identified by the FM team
Team Coordination & Supervision
Provide day-to-day supervision and guidance to on-site staff including technicians, housekeeping supervisors, and security personnel
Assist in shift scheduling, attendance tracking, and daily task allocation
Support the Facility Manager in onboarding new team members and conducting toolbox talks
Promote a culture of safety, discipline, and service excellence within the on-site team
Client & Stakeholder Coordination
Serve as a secondary point of contact for IBM facility users and site coordinators for day-to-day service requests
Respond promptly to IBM user complaints, service requests, and feedback; ensure timely resolution and follow-up
Support the Facility Manager in preparing for client meetings, site walkthroughs, and IBM audits
Maintain a professional and responsive interface with IBM stakeholders at all times
Vendor & Contractor Management
Raise and track purchase orders, work orders, and service requests with approved vendors
Verify completion of vendor works on-site and obtain necessary sign-offs before invoice processing
Maintain an updated vendor contact list, AMC/contract register, and service schedule tracker
Support the FM in vendor performance reviews and contract compliance checks
Financial & Administrative Support
Assist in tracking site operational expenditure against the approved budget
Process vendor invoices, verify against scope of work, and submit for approval in line with JLL procurement policies
Maintain accurate records of site documentation including warranties, AMC registers, statutory certificates, and insurance records
Support the FM in preparing monthly cost variance reports and budget forecasts
Health, Safety & Compliance
Support the implementation of JLL EHS standards and IBM's HSE policies across all on-site activities
Assist in conducting risk assessments, maintaining method statements, and issuing permits to work (PTW)
Ensure incident reporting, near-miss documentation, and corrective action tracking are up to date
Participate in emergency response drills and support site emergency preparedness activities
Key RequirementsExperience
3–5 years of experience in Facility Management or a related field, preferably in a corporate or technology sector environment




Hands-on experience in coordinating hard and soft services operations
Prior exposure to client-facing FM roles or large enterprise accounts is an advantage
Qualifications
Bachelor's degree in Facility Management, Engineering, Business Administration, or a related discipline
Professional certifications preferred: CFM (IFMA), NEBOSH General Certificate, ISO 41001 Awareness, or equivalent
Proficiency in CAFM/CMMS systems (e.g., IBM Maximo, Archibus, or similar)
Skills & Competencies
Good understanding of building systems (MEP, HVAC, fire safety) and soft services operations
Strong coordination and follow-through skills with attention to detail
Ability to manage multiple priorities and work effectively under pressure
Good interpersonal and communication skills — both verbal and written
Team player with a proactive, solutions-oriented mindset
Proficiency in MS Office Suite (Excel, PowerPoint, Word, Teams)
What We OfferCompetitive salary and benefits package
Structured career growth path within JLL's IFM service line
Mentorship and on-the-job learning under experienced FM leadership
Exposure to a prestigious global technology account (IBM)
A collaborative, inclusive, and high-performance work culture
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant facilities manager (India)
🏢 JLL
📍 India