About the Role

We are looking for a Front Office Associate to join our team. The ideal candidate should have excellent communication and interpersonal skills, a guest-focused approach, and the ability to manage front office operations efficiently in a fast-paced hotel setting.

Key Responsibilities

- Welcome and greet guests in a warm, professional, and courteous manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room allocations, reservations, and guest requests.
- Provide accurate information regarding hotel facilities, services, and local attractions.
- Handle guest queries, feedback, and complaints professionally and ensure timely resolution.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments for smooth guest operations.




- Maintain accurate guest records and ensure all required documentation is completed.
- Handle cash, billing, and payment-related processes as per hotel procedures.
- Manage telephone calls, emails, and other guest communication.
- Ensure proper handover of information between shifts.
- Maintain high standards of guest service, grooming, and professional conduct.
- Assist with upselling rooms and hotel services whenever appropriate.
- Follow all hotel policies, SOPs, and safety and security procedures.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Raigad)
🏢 bloom Hotel Group
📍 Raigad