- Handle inbound and outbound calls professionally and courteously.
- Provide patients with accurate information regarding:
- Doctor appointments
- Hospital services
- Consultation timings
- Location and contact details
- Schedule, confirm, and follow up on patient appointments.
- Maintain daily call records and update patient databases regularly.
- Follow up with patients for:
- Missed appointments
- Post-consultation feedback
- Surgery or treatment inquiries
- Coordinate with doctors, reception staff, and departments to ensure smooth patient communication.
- Address patient queries and complaints politely and escalate concerns when required.
- Collect patient feedback and maintain service quality standards.
- Ensure proper follow-up on leads generated through marketing campaigns, social media,



website inquiries, and walk-ins.
- Maintain confidentiality of patient information and hospital data.
- Support Google Review and patient engagement initiatives.
- Prepare and submit daily/weekly telecalling reports to the management.

Required Skills

- Valuable communication and interpersonal skills
- Basic computer knowledge
- Knowledge of hospital services and patient handling
- Ability to speak local language(s), Hindi, and basic English
- Positive attitude and convincing ability

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Receptionist and telecaller (Malad East)
🏢 Sentra Hospital
📍 Malad East