JOB DESCRIPTION – CUSTOMER SUPPORT ASSOCIATE

Company: Legal Capital Law Firm
Position: Customer Support Associate
Experience: 0–5 Years
Location: Hyderabad
Employment Type: Full-Time
Work Mode: On-site

About Legal Capital Law Firm

Legal Capital is a full-service law firm providing legal services to individuals, businesses, and organizations across various areas of law. The firm focuses on professional legal assistance, client service, and timely resolution of legal matters.

Job Summary

We are looking for a Customer Support Associate who is customer-focused, qualified, and confident in communication. The candidate will be responsible for handling client queries, providing information about the firm's services, coordinating with internal teams, and ensuring a smooth client experience.

Freshers and candidates with up to 5 years of experience are welcome to apply.

Key Responsibilities

- Handle inbound and outbound calls from existing and prospective clients.
- Understand client requirements and provide appropriate information about the firm's legal services.
- Respond to client queries through calls, WhatsApp, email, and other communication channels.
- Follow up with clients regarding consultations, appointments, and service requirements.
- Schedule client consultations with advocates and legal professionals.
- Maintain accurate records of client interactions and follow-ups.
- Coordinate with advocates, legal associates, and internal departments for client requirements.
- Escalate complex client concerns to the appropriate team.
- Maintain professional and courteous communication with clients.




- Ensure timely follow-up and proper closure of client queries.
- Maintain confidentiality of client information and legal matters.
- Achieve assigned customer support and follow-up targets.

Required Skills

- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.
- Ability to communicate in English, Telugu, and/or Hindi.
- Basic computer knowledge and proficiency in MS Office.
- Good follow-up and coordination skills.
- Ability to handle multiple client queries efficiently.
- Patience and a positive attitude while dealing with clients.
- Strong listening and problem-solving skills.
- Previous experience in customer support, telecalling, telesales, or a legal services environment will be an advantage.

Eligibility

- Qualification: Any Graduate.
- Experience: 0–5 Years.
- Freshers can apply.
- Candidates with customer support, telecalling, telesales, or client-handling experience are preferred.
- Candidates should be willing to work from the office.

Salary & Benefits

- Salary: As per company standards and candidate experience
- Performance-based incentives may be applicable.
- Full-time employment.
- Professional growth opportunities.
- Training and guidance will be provided.

How to Apply

Interested candidates can share their updated resume or contact the HR team for interview details.

HR Contact:+91-XXXXXXXXXX
Additional Contact:(phone hidden)
Email: [email protected]

Legal Capital Law Firm
Hyderabad, Telangana

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Customer Support Associate (India)
🏢 Legal Capital Law Firm
📍 India