Experience Level: Tele-Collections / Tele-Sales / Service Professionals
Designation: Officer – Collections / Recoveries
About the Role
This role involves managing delinquent or pre-delinquent customer accounts, engaging with customers through structured scripts, and driving recovery commitments while adhering to quality and compliance parameters.
Key Responsibilities
1. Customer Interaction & Account Handling
- Contact delinquent / pre-delinquent account holders using predefined scripts and inform them about overdue status.
- Obtain promise-to-pay commitments.
- Answer queries about products or the company.
- Ask questions to understand the customer’s issues or reason for default.
2. Call Documentation & CRM Updates
- Enter and update customer information and responses in the collections CRM.
3. Quality, Targets & Productivity
- Follow all call quality parameters.
- Go the “extra mile” to achieve or exceed assigned targets.
- Meet agent productivity and efficiency benchmarks on a continuous / real-time basis.
4. Team & Performance Contribution
- Exhibit team player skills.
- Contribute to the Unit’s Collections Productivity & Efficiency benchmarks.
Key Skills and Attributes
- Young & dynamic individuals with positive communication skills.
- Proven experience as Tele-Collections / Tele-Sales / Service Associates.
- Demonstrated track record of meeting collections / sales / service benchmarks.
Eligibility Criteria
- DRA compulsory for this role.
- Prior relevant experience in Tele-Collections / Tele-Sales / Service roles.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Tele-Collection Officer (India)
🏢 Finquest
📍 India
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