The Hotel Manager will oversee the entire operations of the boutique hotel, ensuring exceptional guest experiences, operational efficiency, revenue growth, staff management, and profitability. Since the property has a limited room inventory, the role requires active involvement in daily operations across all departments.
Key Responsibilities
- Oversee overall hotel operations across front office, housekeeping, service, and kitchen departments
- Revenue and expense management to drive profitability
- Ensure guest satisfaction and handle feedback/complaints proactively
- Team leadership, recruitment, and staff training
- Vendor management and budget management
- Compliance and statutory adherence
- Sales and local marketing initiatives
Requirements & Experience
- Degree in Hotel Management or related field
- 8–12 years of experience with at least 3 years as Hotel Manager or Operations Manager
- Prior experience in boutique hotels, resorts, or hill destinations is preferred
- Strong leadership, communication, and multitasking skills