- Manage and improve overall customer experience.
- Handle customer queries, complaints, and feedback.
- Ensure timely follow-up with customers.
- Coordinate with Sales, Service, CRM and other departments.
- Monitor customer satisfaction and resolve issues.
- Maintain customer records and prepare daily/monthly reports.
- Conduct customer feedback calls and track satisfaction scores.
- Ensure company processes and customer service standards are followed.
- Work towards improving customer retention and loyalty.
Qualification: Graduate
Experience: 1–3 years in Customer Relationship/Automobile/Service industry preferred.
Work Location: In person
📌 Krishna KIA CXM – Customer Experience Manager (India)
🏢 KRISHNA KIA KORBA
📍 India
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