Job Description – Retail Store Manager

Position: Retail Store Manager
Industry: Jewellery / Luxury Retail
Location: Chennai
Experience: 5–8 Years in Retail, preferably Jewellery / Luxury / Premium Retail

Role Overview

We are looking for an experienced and customer-focused Retail Store Manager to take complete ownership of day-to-day store operations, sales performance, customer experience, team management, and inventory control. The role requires a hands-on manager who can lead the team while ensuring a premium and welcoming store experience.

Key Responsibilities

Store Operations & Sales

- Manage overall day-to-day store operations and ensure smooth functioning of the store.
- Drive monthly and quarterly sales targets and closely monitor store performance.
- Track walk-ins, enquiries, appointments, conversions, average bill value and other key retail KPIs.
- Ensure proper opening and closing procedures and adherence to store SOPs.
- Support the team in handling high-value and important customer interactions.

Customer Experience

- Ensure every customer receives a warm, personalised and premium experience.
- Build strong relationships with existing and high-value customers.
- Handle customer concerns and escalations professionally.
- Drive follow-ups with enquiries and potential customers to improve conversions.
- Maintain high standards of store ambience, presentation and hospitality.

Team Management

- Lead, motivate and supervise the retail sales team.
- Allocate daily responsibilities and monitor individual performance.
- Conduct daily/weekly sales reviews and provide feedback and coaching.
- Ensure grooming, attendance, discipline and adherence to company policies.
- Identify training requirements and support continuous improvement of the team.





Inventory & Security

- Ensure accurate handling, movement and documentation of jewellery inventory.
- Conduct regular stock checks and coordinate stock reconciliation.
- Ensure strict adherence to security and product-handling procedures.
- Coordinate with relevant teams for stock requirements, transfers and discrepancies.

Visual Merchandising & Store Standards

- Maintain premium visual merchandising and product display standards.
- Ensure the store is clean, organised and customer-ready at all times.
- Coordinate display changes based on new collections, campaigns and business requirements.

Business Development

- Support customer appointments, exhibitions, pop-ups and special events.
- Develop initiatives to increase store walk-ins, repeat customers and referrals.
- Share customer feedback and market insights with management.

Skills & Competencies

- Strong retail operations and sales management experience.
- Excellent customer relationship and people-management skills.
- Strong understanding of retail KPIs and target-driven sales.
- Ability to manage premium/high-value customers.
- Strong leadership, communication and problem-solving skills.
- High attention to detail, particularly in inventory and security.
- Experience in jewellery, luxury, fashion or premium lifestyle retail will be preferred.

Key Performance Indicators (KPIs)

- Store Sales Achievement
- Walk-in to Purchase Conversion
- Average Transaction Value
- Repeat Customer & Client Engagement
- Individual & Team Sales Performance
- Inventory Accuracy
- Customer Experience
- Store SOP & Operational Compliance

Pay: ₹10,000.00 - ₹55,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Provident Fund

Work Location: In person

📌 Retail Store Manager (India)
🏢 Mookuthi
📍 India