Location - Gurugram, Haryana

Experience - 10+ years

The Role

As Senior Project Manager – Salesforce | Head of Operations, you will work closely with the founders and leadership team to drive operational excellence across Worxwide.

Salesforce knowledge and experience are mandatory, as Salesforce is a core part of our business.

Your initial focus will be on Salesforce delivery and project management, but your responsibility will extend across the company’s broader service portfolio and operations, including:

- Salesforce
- UX/UI Design
- Sales Automation
- ABM
- Client delivery
- Resource management
- People management
- Internal processes
- Operational performance

You will become a key person responsible for ensuring that:

- Projects are delivered.
- Clients are happy.
- Teams are productive.
- Resources are utilized effectively.
- Processes are scalable.
- Problems are solved quickly.
- And the business keeps moving forward.

Key Responsibilities

1. Operations Leadership

- Own day-to-day operational execution across Worxwide.
- Work closely with the founders to translate business strategy into execution.
- Establish processes, systems, dashboards, and operating rhythms.
- Identify operational bottlenecks and proactively solve them.
- Improve delivery efficiency, utilization, profitability, and quality.
- Create accountability across teams and projects.
- Coordinate effectively between sales, delivery, design, marketing, and leadership.
- Build scalable processes that can support rapid company growth.
- Track operational KPIs and provide regular visibility to leadership.

2. Salesforce Delivery Leadership

Solid Salesforce knowledge is mandatory for this position.

- Lead and oversee Salesforce projects from discovery through delivery.
- Understand Salesforce implementation, customization, integrations, automation, and related CRM workflows.
- Manage Salesforce consultants, developers, administrators, and project resources.
- Review project scope, estimates, timelines, dependencies, risks, and deliverables.
- Ensure projects are delivered on time, within scope, and to expected quality standards.
- Participate in client discussions, requirement discovery, solution discussions, and project reviews.
- Support Salesforce pre-sales, estimation, proposals, and SOW development.
- Act as a senior escalation point for Salesforce delivery issues.
- Ensure technical teams have clarity on requirements and expected outcomes.

3. Technical Delivery & Business Analysis

The ideal candidate should have a background in technical delivery, Business Analysis, or both.

You should be comfortable moving between business and technical conversations.

Responsibilities include:





- Understand and analyze business requirements.
- Translate business requirements into actionable technical/project requirements.
- Work with clients to identify problems, objectives, priorities, and expected outcomes.
- Challenge unclear or unrealistic requirements when necessary.
- Work with technical teams to determine appropriate solutions.
- Review scope and identify gaps, dependencies, risks, and assumptions.
- Ensure alignment between client expectations and technical delivery.
- Help bridge the gap between business stakeholders and technical teams.

Ideal career backgrounds may include:

Business Analyst Project Manager Senior Project Manager Delivery/Operations

or

Salesforce/Technical Consultant Project Manager Delivery Lead Operations

or

Technical Project Manager Program Manager Head of Delivery/Operations

We are open to different career paths, provided the candidate has strong exposure to technology delivery + business requirements + Salesforce.

4. Cross-Service Operations

Although Salesforce will be a major part of the role, you will eventually oversee operations across:

- Salesforce
- UX/UI Design
- Sales Automation
- ABM
- Digital transformation services

You do not need to be an expert in every service.

However, you must be able to understand how different teams and service lines operate and ensure effective coordination between them.

5. People & Team Leadership

- Lead and coordinate cross-functional teams.
- Allocate resources across projects and priorities.
- Establish clear ownership and accountability.
- Mentor project managers and senior team members.
- Identify capability and hiring requirements.
- Help build high-performing teams.
- Establish a culture of ownership, transparency, accountability, and continuous improvement.
- Address performance or delivery issues proactively.

6. Client Management

- Build strong relationships with key clients.
- Participate in senior-level client meetings and project reviews.
- Understand client business objectives and expectations.
- Manage escalations and difficult situations.
- Ensure delivery teams remain aligned with client expectations.
- Identify opportunities for upselling, cross-selling, and long-term engagements.
- Help convert successful project delivery into long-term client relationships.

7.



Business & Commercial Support

You will work closely with sales and leadership on:

- Pre-sales
- Solutioning
- Project estimation
- Proposals
- Statements of Work
- Resource planning
- Delivery feasibility
- Upsell and cross-sell opportunities
- Project profitability
- Utilization and margins

You should be able to evaluate an opportunity not only from a technical perspective, but also from a business and delivery perspective.

What We’re Looking For

Must Have

- 7–10 years of professional experience in IT services, technology consulting, digital transformation, Salesforce, or related fields.
- Strong Salesforce experience — mandatory.
- Previous experience in technical delivery, project/program management, Business Analysis, or a combination of these.
- Strong understanding of how technology projects are scoped, analyzed, estimated, planned, and delivered.
- Experience translating business requirements into technical/project requirements.
- Proven experience managing Salesforce projects and technical/cross-functional teams.
- Strong project and delivery management experience.
- Experience working directly with international clients, preferably in the US and UK.
- Strong understanding of estimation, resource allocation, timelines, dependencies, risks, scope, and quality.
- Excellent communication and stakeholder-management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects, teams, and priorities.

Strongly Preferred

- Salesforce certifications.
- Experience with Salesforce consulting/implementation organizations.
- Experience managing multiple service lines.
- Startup or entrepreneurial experience.
- Exposure to UX/UI, ABM, sales automation, or digital marketing.
- Experience building operational processes from scratch.
- Experience with utilization, margins, budgets, or P&L.;
- Previous experience as Delivery Lead, Program Manager, Delivery Head, Operations Head, or similar.

Entrepreneurial Mindset

This is one of the most important aspects of the role.

We want someone who:

- Takes ownership without waiting for instructions.
- Is comfortable operating in a fast-growing company.
- Can work with ambiguity.
- Makes decisions and takes responsibility for outcomes.
- Identifies problems before they become escalations.
- Moves quickly from identifying problems to solving them.
- Can think strategically but is not afraid to execute.
- Can get into the details when required.
- Builds processes rather than depending on individuals.
- Thinks about business outcomes, not just task completion.
- Wants to build something rather than simply manage an existing system.

📌 Senior Project Manager – Salesforce | Head of Operations (India)
🏢 Worxwide
📍 India