- Coordinate and monitor all service calls from registration to closure.
- Plan and schedule daily/weekly engineer visits and installations.
- Coordinate Preventive Maintenance, AMC/CAMC, and warranty activities.
- Manage spare parts requirements, dispatch, and inventory coordination.
- Communicate with customers and ensure timely resolution of service issues.
- Coordinate with Sales, Service, Warehouse, Procurement, Logistics, Accounts, and OEM teams.
- Maintain service records, equipment database, and Daily/Weekly/Monthly MIS reports.
- Track service revenue, AMC/CAMC renewals, and invoice coordination.
- Monitor service KPIs, engineer productivity, and customer satisfaction.
- Support technical training, audits, and process improvement.

Qualification: 2-5 years in medical equipment, healthcare technology, biomedical service, or technical customer support is preferred.

Key Skills

Coordination | Planning & Scheduling | MS Excel & MIS | Customer Handling | Problem Solving | Multitasking | Communication

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Coordinator (India)
🏢 Incise Infotech
📍 India