We are looking for Customer Support Associates to handle inbound and outbound customer calls for US-based customers. The candidate will be responsible for resolving customer queries, providing accurate information, and delivering excellent customer service.

Key Responsibilities

- Handle customer calls from US-based customers professionally.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries and complaints within the defined SLA.
- Maintain a professional and courteous tone throughout the conversation.
- Accurately update customer information and call details in the system.
- Escalate complex issues to the appropriate team when required.
- Follow process guidelines, quality standards, and compliance requirements.

Required Skills

- Excellent English communication skills, both verbal and written.




- Good pronunciation and neutral accent preferred.
- Strong listening and interpersonal skills.
- Good problem-solving ability.
- Customer-focused approach.

Eligibility

- Any Graduate / Undergraduate.
- Freshers and experienced candidates can apply.
- Candidates with international voice process or BPO experience will be preferred.
- Good English communication is mandatory.

Key Performance Indicators

- Customer Satisfaction (CSAT)
- Quality Score
- Average Handling Time (AHT)

Pay: ₹143,183.80 - ₹481,453.64 per year

Perks:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 international voice process associate-(us shift) (Coimbatore)
🏢 shivathattex
📍 Coimbatore