The Inside Sales Manager leads and manages the inside sales team to achieve revenue targets, drive lead conversion, and improve customer acquisition. This role is responsible for developing sales strategies, monitoring team performance, coaching sales representatives, and ensuring efficient management of the sales pipeline.
Key Responsibilities
- Dealing with US/Canada Clients
- Voice/Email Process
- Shifts USA Timings/Night shifts and in-office roles
- Lead, motivate, and manage a team of Inside Sales Executives/Representatives.
- Develop and implement sales strategies to achieve monthly, quarterly, and annual targets.
- Monitor sales metrics, KPIs, and team performance.
- Assign and manage inbound and outbound leads effectively.
- Conduct regular coaching, training, and performance reviews.
- Ensure proper use of CRM systems and maintain accurate sales records.
- Analyze sales data and prepare reports for management.
- Collaborate with marketing teams to improve lead generation and conversion.
- Handle key customer interactions and support the team in closing high-value deals.
- Develop sales scripts, processes, and best practices to improve productivity.
- Forecast sales revenue and identify growth opportunities.
- Manage customer escalations and ensure high customer satisfaction.
- Ensure accurate freight documentation and communication
Required Skills
- Solid leadership and team management skills.
- Excellent communication and presentation abilities.
- Sales planning and forecasting.
- Negotiation and closing skills.
- CRM proficiency (e.g., Salesforce, HubSpot, Zoho CRM).
- Data analysis and reporting.
- Problem-solving and decision-making skills.
- Customer relationship management.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- MBA is preferred.
- Typically 4–8 years of sales experience, including 2–4 years in a team leadership or managerial role.
- Proven track record of meeting or exceeding sales targets.
Key Performance Indicators (KPIs)
- Team revenue achievement.
- Lead-to-opportunity conversion rate.
- Opportunity-to-customer conversion rate.
- Sales pipeline value and coverage.
- Average deal size.
- Team productivity and call metrics.
- Customer retention and satisfaction scores.
Pay: From ₹35,000.00 per month
Application Question(s):
- What is your relevant experience in years and months in Voice process?
- Your preferred date & time for interview in person?