We are looking for Customer Support Executives to handle inbound customer calls for the Axis Bank process. The candidate will be responsible for assisting customers with banking-related queries, resolving issues, and providing excellent customer service.
Key Responsibilities
- Handle inbound calls from customers regarding banking products and services.
- Understand customer queries and provide accurate solutions.
- Resolve customer issues professionally and within the required timelines.
- Escalate unresolved queries to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Cross-sell relevant banking products based on customer requirements.
- Ensure a high level of customer satisfaction and service quality.
Eligibility
- Graduation is mandatory.
- No awaiting results.
- Freshers can apply.
- Candidates with 6 months–1 year experience in customer service/voice process are preferred.
- Excellent verbal communication in English & Hindi.
- Regional language proficiency is an added advantage.
- Work Location: Pocharam, Hyderabad
Interested candidates can share their updated resume for further details.
Pay: ₹17,000.04 - ₹20,000.40 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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