Role & responsibilities

Credence Global Solutions is Hiring!

Position: Executive Customer Service (Collection)

Credence Global Solutions is looking for enthusiastic, customer-focused professionals to join our growing team as Executive Customer Service. If you have excellent communication skills and are passionate about delivering exceptional customer experiences, this is your prospect to build a rewarding career with a leading global organization.Key Responsibilities

- Handle inbound and outbound calls with customers regarding outstanding balances, payments, and account-related queries.
- Contact customers professionally to follow up on pending payments and resolve payment-related concerns.
- Manage early, mid, and late-stage accounts while following defined collection strategies, timelines, and compliance requirements.
- Deliver excellent customer service through effective communication, active listening, and a professional approach.
- Address customer objections, disputes, and complaints related to outstanding balances and identify appropriate resolutions.
- Handle customer escalations professionally and collaborate with team leaders and relevant stakeholders to resolve complex account issues.
- Accurately review account details, payment history, and outstanding balances before initiating collection activities.
- Negotiate payment arrangements or appropriate resolutions within approved company guidelines and policies.
- Maintain accurate and timely documentation of customer interactions, payment commitments, and account status in the relevant systems.
- Ensure all collection activities comply with company policies, client requirements, and applicable regulations.
- Monitor assigned accounts and ensure follow-ups are completed within defined timelines.
- Work closely with leadership and team members to discuss account status, escalations, payment issues,



and collection performance.
- Maintain high standards of productivity, quality, compliance, and customer experience.
- Work primarily in an inbound calling environment, with the flexibility to transition to a blended inbound/outbound collections process based on business requirements.

Candidate Profile

- Excellent verbal communication and customer service skills.
- Ability to manage challenging customer interactions in a fast-paced environment.
- Strong analytical and decision-making skills.
- Willingness to work in 24/7 rotational US shifts.
- 10th pass can apply with 1 year of International BPO experience.

What We Offer

- Best-in-market salary packages.
- Competitive incentive plan with transparent KRAs.
- Comprehensive 2-week new hire training program.
- Opportunities to develop analytical, decision-making, and customer service skills.
- Cross-functional career growth opportunities within 6 months for experienced candidates.
- Free medical and life insurance.
- Employee-centric and compliant workplace policies.
- Free home pick-up and drop transportation.
- Rotational US shifts after the training period (rare changes based on business requirements).
- 8-hour shifts, including breaks.
- Alternate Saturday working, sundays are fixed off

Why Join Credence Global Solutions?

At Credence Global Solutions, we believe in investing in our people. We provide a supportive work environment, structured training, excellent career progression opportunities, and competitive benefits that help you grow both personally and professionally.Apply today and become a part of the Credence Global Solutions team!

Reach out to- Aliya- +91-XXXXXXXXXX/ [email protected]

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Limited Opening for Customer service Executive at Credence Resource Management (India)
🏢 Credence Resource Management
📍 India