Customer Support Executive - Freshers welcome!

Location: Bangalore HSR Layout
Work Mode: Work From Office
Employment Type: Full time
Salary: ₹2.5 LPA – ₹5 LPA (Based on Experience)
Shifts: Rotational shifts, including weekends and holidays
Reporting To: SME / Team Lead
Communication Skills:

- Excellent communication skills in English and Hindi are mandatory.
- Ability to communicate clearly and professionally with customers across voice and non-voice channels.

About the Role

We are looking for a Customer Support Executive to handle both voice and non-voice customer interactions. You will be the first point of contact for customers, helping resolve queries, manage tickets, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound customer calls and respond to emails professionally.
- Resolve customer queries, complaints, and requests efficiently.
- Escalate complex issues to the appropriate team and follow up until closure.
- Maintain accurate customer interaction records in the CRM.
- Meet defined SLAs and maintain call quality standards.




- Identify recurring customer issues and share feedback to improve processes.

Requirements

- Strong verbal and written communication skills.
- Customer-focused, calm, and empathetic approach.
- Ability to multitask and work effectively under pressure.
- Basic computer knowledge and familiarity with CRM tools.
- 12th pass or graduate in any discipline.
- BPO / Customer Support experience is an advantage.
- Freshers with excellent communication skills are welcome to apply.

What We Offer

- Competitive salary based on experience.
- Opportunity to build a career in Customer Support.
- Training and development opportunities.
- Supportive work environment.
- Growth opportunities based on performance.

How to Apply

Interested candidates can apply through Indeed or share their updated resume at:

Email: [email protected]
Contact: +91-XXXXXXXXXX

Pay: ₹250,000.01 - ₹350,000.45 per year

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Jobsterritory
📍 India