Education

Graduation

Experience

7+ years

Total Openings

1 New Opening

Location

Mohali

Job Description

We are seeking an experienced Atlassian Solution Architect / Senior Administrator to lead the design, implementation, governance, and ongoing administration of our enterprise Atlassian ecosystem. This role will be responsible for architecting and managing Jira Software, Jira Service Management (JSM), Confluence, Jira Product Discovery (JPD), Jira Goals, Automation, Rovo, and related Atlassian Cloud products across multiple Jira instances. The ideal candidate will provide strategic guidance, hands-on configuration, platform governance, security administration, stakeholder management, and continuous improvement of the Atlassian environment.

Key Responsibilities
Architect, configure, administer, and govern the enterprise Atlassian ecosystem across multiple Jira instances.
Manage Jira Software, Jira Service Management (JSM), Jira Product Discovery (JPD), Jira Goals, Confluence, Automation, and related Atlassian Cloud products.
Design and maintain Jira workflows, issue types, custom fields, screens, schemes, permissions, notifications, and security models.
Establish platform governance, administration standards, naming conventions, project creation standards, and configuration/release processes.
Design and manage JSM service catalogs, request portals, request types, queues, SLAs, approvals, and Incident/Change/Service Request processes.
Manage Azure AD integration, SSO, SCIM provisioning, user lifecycle, role-based access, and external vendor/partner access.
Administer Confluence spaces, permissions, information architecture, content organization, and Jira/JSM integrations.
Develop dashboards,



KPIs, executive reporting, and Jira automation solutions.
Lead Atlassian implementation projects, enhancements, UAT, deployment, go-live, and hypercare activities.
Conduct stakeholder workshops, gather requirements, map business processes, and provide solution architecture guidance.
Develop platform documentation and deliver training and knowledge transfer to administrators and business users.
Requirements
7+ years of experience in Jira administration and Atlassian platform management.
5+ years of experience working with Atlassian Cloud.
Strong hands-on expertise in Jira Software, Jira Service Management, Confluence, Jira Product Discovery, and Jira Automation.
Strong knowledge of Jira workflow, permission, notification, security, and configuration architecture.
Experience designing JSM portals, service catalogs, SLAs, queues, request types, and approval workflows.
Experience with Azure AD, SAML SSO, SCIM provisioning, and enterprise identity/security management.
Strong experience in Confluence administration and information architecture.
Hands-on experience developing dashboards, reports, KPIs, and automation rules.
Solid understanding of Atlassian Cloud Enterprise governance and security practices.
Excellent stakeholder management, requirements gathering, workshop facilitation,



and communication skills.
Experience leading implementation projects, UAT, deployments, and platform enhancements.
Ability to create technical documentation and provide training/knowledge transfer.
Atlassian certifications such as Atlassian Certified Qualified, Jira Administration, Jira Service Management, or Atlassian Cloud Organization Administration are preferred.
ITIL Foundation certification is preferred.
Maintain records of the conversations with the customer and analyze the data.
Handling customer queries on Chat and E-mails.
Career
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Mohali
Bengaluru
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Let’s Create Together
Work with us

SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Be a part of our company that is facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. We offer remarkable services in the areas of Software Development, Quality Assurance, and Support.

Welcome Kit

An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is also included in employee welcome packages onboard.

Medical Insurance

SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy.

Paid Leaves

Annual leaves are paid at the payment rate in the working period before the leave, and no untaken leaves can be considered part of the mandatory notice periods.

📌 Atlassian Solution Architect / Senior Administrator (India)
🏢 SourceMash Technologies
📍 India