Job Description – Technical Support Engineer

Associate Responsible for attending and resolving technical issues of the users as per the Service Level Agreement. Also responsible for maintenance of network, desktop, server, and security for internal and external clients.

Personality Traits

- Excellent communication skills with customers (excellent spoken and written English language skills)
- Strong analytical and problem-solving skills
- Ability to think like a customer (see not their own, but the user’s perspective)
- Should be self-motivated
- Ability to quickly identify challenges and provide solutions
- Able to effectively meet timelines, priorities and needs, and meet quality goals
- Holds self to highest levels of skilled code of conduct, ethics and values, presenting true information
- at all times
- Able to take feedback positively and work on the areas of improvement
- Ability to quickly identify challenges and bubble them up all the way to the top management
- (if an when necessary) and provides solutions as opposed to problems
- Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs
- Be Punctual and on-time to their respective shifts, and flexible for 24x7 operations.

Day-to-day Responsibilities and skills





- Single point of contact for client’s trouble tickets with respect to IT Infrastructure
- Effective transition of trouble tickets across shifts, escalation as needed
- Deep knowledge of the core hard skills enabling to perform core functions effectively
- Quick response for the customer needs
- Investigate, analyze, fix, and document permanent solutions
- Create and maintain technical documentation using defined technical documentation templates
- Ensures end-to-end delivery of projects, and executes related tasks effectively
- Identifies risks, creates mitigation strategies and plans, and executes them in timely manner, keeps all
- stakeholders informed about the progress, as well as escalating to the right levels at right times
- (ensuring zero surprises)
- Any other responsibilities as may be assigned from time to time

Required Skills:

- 1-3 Years of experience as an Technical support engineer and/or
- Intermediate, but strong Knowledge of core technical domain (e.g. Windows, Linux, Networking, etc.)
- Zeal to learn and acquire skills

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Technical Support Engineer Associate (India)
🏢 247 Digitize Services
📍 India