Greetings from Ashra Technologies

We are hiring....

Role: Jira Administrator

Experience: 5+years

Locations: Bangalore

Job Description:

· Minimum of [5] years of experience as a Jira Administrator, with focus on Jira Cloud (SaaS). Strong understanding of Jira project configurations, issue types, workflow schemes, permission schemes, and screen schemes.

· Experience with Jira automation rules, JQL, and dashboard/report creation.

· Familiarity with Confluence and basic administration tasks.

· Knowledge of Jira Service Management (request types, SLAs, knowledge base integration).

· Ability to communicate clearly with technical and non-technical stakeholders.

· Experience working in Agile environments (Scrum, Kanban).

· Strong troubleshooting and problem-solving skills.

Preferred Qualifications:

· Atlassian certifications (e.g., ACP-120: Jira Administration for Cloud).

· Experience with third-party Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Automation for Jira).

· Familiarity with REST APIs for Jira and scripting (Python, Bash, or similar) is a plus.

· Exposure to ITIL processes or experience working in ITSM environments.

· Opportunity to work with a global,



cross-functional team.

Key Responsibilities:

· Administer and maintain Atlassian Cloud products (Jira Software, Jira Service Management, Confluence).

· Manage user access, roles, permissions, and group configurations.

· Design and implement Jira workflows, screens, custom fields, and automation rules.

· Support project teams with configuration and integration requirements.

· Configure and manage Jira Service Management queues, SLAs, and customer portals.

· Monitor system performance, manage updates, and coordinate with Atlassian support for issue resolution.

· Create and maintain project templates, dashboards, and filters for reporting and analysis.

· Integrate Jira with other SaaS platforms (e.g., Slack, GitHub, Azure DevOps, Salesforce).

· Train users and document best practices to support effective Jira usage.

· Versatile to work on rotational shift.

Interested can share cv at [email protected]/+91-XXXXXXXXXX

Pay: ₹319,652.89 - ₹1,500,000.00 per year

Experience:

- Jira Admin: 5 years (Preferred)

Work Location: In person

📌 Jira Administrator (India)
🏢 Ashra Technologies
📍 India