Role description

Finacle L2 Support Engineer

Experience: 6-8 Years
Location: Navi Mumbai

We are seeking a Finacle L2 Support Engineer with strong expertise in Finacle Core Banking support, troubleshooting, and production support operations.

Key Responsibilities:

- Provide L2 support for Finacle 10.x applications, supporting IT teams and end users.
- Analyse, troubleshoot, and resolve application, product, data, and customization-related issues within SLA.
- Support CRM, CASA (SB/CA), CC, OD, Loan and Advances modules.
- Handle backend and frontend issue resolution, including minor customizations.
- Support EOD/BOD activities, batch processing, financial year-end operations, and related issue management.
- Monitor application logs, services, and interfaces to ensure smooth operations.
- Generate reports and business data using SQL as per requirements.
- Manage NEFT, RTGS, and payment-related issues.
- Analyse ATM and other delivery channel logs to ensure uninterrupted transaction processing.
- Publish daily ticket status updates and drive permanent fixes for recurring issues.
- Maintain system stability, documentation, and operational checklists.
- Participate in shift-based support operations.

Required Skills:





- Hands-on experience in Finacle 10.x production/application support.
- Strong debugging and root cause analysis skills.
- Good knowledge of banking operations, loans, deposits, and CRM modules.
- SQL proficiency for data extraction and analysis.
- Experience in incident, problem, and change management.
- Understanding of Finacle services, interfaces, EOD/BOD processes, and payment systems.
- Exposure to Trade Finance modules is preferred.
- Solid communication and stakeholder management skills.

Skills

Finacle, Production Support, System Configuration, Trade Finance, CRM, Service Level Management, Lending

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 FinacleSupport Engineer (India)
🏢 UST
📍 India