Customer Relationship Executive (CRE) – Service Centre
Company: Mahavir Skoda
Department: Service
Location: Somajiguda, Hyderabad
Employment Type: Full-Time
Experience: 0–1 Year
CTC: ₹1.8 – 2.4 LPA (Non-Negotiable)
Job Summary
We are looking for a Customer Relationship Executive (CRE) to manage customer interactions and ensure a smooth service experience at our automobile service centre.
Key Responsibilities
- Attend to customers visiting the service centre.
- Understand customer concerns and service requirements.
- Coordinate with Service Advisors and the workshop team.
- Keep customers updated on vehicle service status and delivery.
- Handle customer queries, feedback, and complaints.
- Conduct post-service calls and collect customer feedback.
- Follow up with customers for scheduled and periodic services.
- Maintain customer records and follow-up details.
- Coordinate with the concerned team to resolve customer concerns.
- Support customer satisfaction and retention.
- Maintain skilled communication with customers.
Requirements
- Bachelor's degree in any discipline.
- 0–1 year of experience; freshers can apply.
- Good communication and interpersonal skills.
- Strong customer-handling and follow-up skills.
- Basic computer and MS Office knowledge.
- Positive attitude and willingness to learn.
- Automobile/service-centre experience will be an added advantage.
Key Skills
Customer Handling | Customer Relationship | Customer Service | Communication | Follow-up | Complaint Handling | Customer Satisfaction | Coordination | MS Office
Note: Please review the offered CTC of ₹1.8 – 2.4 LPA before applying. The CTC is strictly non-negotiable.