TECH SUPPORT HELPDESK ASSOCIATE

Role & Responsibilities :

Handle incoming queries and support requests from Users and provide suitable resolution

Identify the actual cause of problem or ask right probing questions to arrive at possible causes

Ensure a satisfactory closure or with a response for followup

Should be able to judge timelines for escalations and handle conversations with senior hierarchy at both sides

Should be able to work on ticket systems and manage support desk email
Ticket management is largely on telephone calls, Candidate is expected to communicate with end users over phone for taking detailed info.

Place of Work : Onsite, from our office at Uttarahalli Bangalore

Qualification :

Degree in any discipline, final year or pursuing candidates can be considered if other criteria has valuable matches

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Skills :

Good communication skills,

Analytical skills

Work with team

Good at Owning responsibility or sharing responsibility as required

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Experience :





Having similar experience will be an added qualification, not mandatory.
Candidates with Non-IT background will also be considered
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Languages:

English Read,Write,Speak, Fluency command > 7.5/10

Hindi : Speak 7.5/10, read write – 5/10

Other languages preferred, optional

#1 Kannada

#2 Telugu

#3 Malayalam

#4 Tamil

Total work Experience : not more than 3 yrs

Job Types: Full-time, Permanent, Fresher

Pay: From ₹18,000.00 per month

Shift:

- Day shift
- Night shift
- Rotational shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Poornapragana Layout, Bengaluru - 560061, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- This profile requires candidate to work on flexi shift & flexi weekoff

Education:

- Bachelor's (Preferred)

Shift availability:

- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)

Work Location: In person

📌 Tech Support Associate, HelpDesk (Bengaluru)
🏢 Eruna Technologies India Private
📍 Bengaluru