We’re Hiring: Technical Support Executive – WhatsApp API & Marketing Platform

We are looking for a Technical Support Executive to join our team and help customers using our WhatsApp Marketing & WhatsApp API services.

⚠ Key: This is NOT a Backend Developer / Software Developer role.

No advanced coding or software development experience is required.

What You’ll Do

- Handle client queries related to WhatsApp Marketing & WhatsApp API
- Troubleshoot customer-reported technical issues
- Check campaigns, message delivery, templates, API responses, account settings, etc.
- Investigate and identify the possible cause of issues
- Reproduce issues and collect relevant information when required
- Coordinate with the development/technical team for issues requiring further investigation
- Perform basic testing after fixes
- Maintain proper records of issues and resolutions

What We’re Looking For

The ideal candidate should have:

- Strong troubleshooting and problem-solving ability

- Basic understanding of APIs

- Basic knowledge of JSON, webhooks & HTTP status codes

- Ability to work with web-based dashboards/admin panels

- Ability to understand and explain technical issues

- Good follow-up and documentation skills

Preferred Skills





Candidates with hands-on knowledge of:

- Meta Business Suite

- WhatsApp Business

- WhatsApp Business Platform/API

- WhatsApp Marketing platforms

- SaaS/Product Support

- Technical/API Support

will be strongly preferred.

Ideal Candidate

We’re looking for someone who is technically comfortable but not necessarily a programmer.

You should enjoy troubleshooting problems, helping customers, working with software platforms, and coordinating with technical teams.

In simple words:

Customer Support + Technical Troubleshooting + WhatsApp/Meta Knowledge + Basic API Understanding

Job Details

Position: Technical Support Executive – WhatsApp API & Marketing Platform

Experience: 6 months – 1 Years

Job Type: Full-time

Location: Netaji Subhash place

Salary: 15,000-20,000

If you have experience with Meta Business Suite / WhatsApp Business / WhatsApp API and enjoy solving technical problems, we’d love to hear from you.

Apply now or send your CV to [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid time off

Experience:

- APIs: 1 year (Required)

Work Location: In person

📌 Technical Support Executive (India)
🏢 Jaiswal Software
📍 India