Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, your day typically involves overseeing the smooth functioning of production systems and services. You will be engaged in monitoring operational requirements and ensuring that service agreements are met effectively. Your role includes managing the delivery of these systems, addressing any issues that arise, and coordinating with various teams to maintain system reliability and performance. This position requires a proactive approach to maintaining operational stability and supporting continuous service availability in a dynamic environment.

Job Title: Infra Managed Service Sr Analyst

Location: Pune

Key Responsibilities:
Candidate should have excellent troubleshooting knowledge in Windows, VMware, Linux, Unix, networking and contact center devices, applications. Strong knowledge in IT Infrastructure monitoring, specifically on servers, network, cloud, Contact center (Voice) components. Needs to lead the L1 and L1.5 team who are working on incident, Service request and Change for Network infra (router, switches, Wireless AP, Wireless LAN controller and Meraki appliances), Server infra with Windows, VMware, Linux, Unix operating system, Cloud operations and Contact center operations.

Candidate should respond or his/her team should respond immediately on the infrastructure s incidents which comes through event management and provide resolution within the agreed SLA. Needs to coordinate with various internal teams,



external vendor, and service provider to fix Infrastructure related Level 1 / L2 incidents and Service Requests. Timely escalation, regular updates to management should be done as on when required. Document the incident, change and problem records in ticketing tools such ServiceNow. Candidate expected to share the daily, weekly, and monthly reports to management for operational activities.

Technical Experience:
At least 4-5 years hands on experience in Excellent knowledge and troubleshooting skills on Microsoft Windows Server Administration Windows 2k3/8/12/16 -Excellent knowledge and troubleshooting skills on VMware Administration vSphere 5x and 6x versions. Expected excellent written and Verbal Communication skill and should have Knowledge of DHCP, AD, DNS and basic networking knowledge -Windows core level troubleshooting
Must have extensive working experience with Routing/Switching various protocols such as FHRP/BFD/STP IP routing protocol such as OSPF, ISIS and BGP and other technologies such as VRF/IPSec/NAT/Policy Routing.

Professional Attributes:

- Good verbal and written communication skills to connect with customers at varying levels of the organization. Ability to operate independently and make decisions with little direct supervision

Shift Details:

- Versatile to work in 24/7 shift

- RTO - 3 days office presence

Educational Qualification:
Bachelor s degree (B.E, B.Tech or equivalent Degree)

Good to Have -

- CCNA or Microsoft server administration related certifications
- Cloud Practitioner or Fundamental Certifications.
- ITIL V3/V4 Foundation certification.

Additional Information:

- The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

📌 Operations Engineer (India)
🏢 Accenture
📍 India