Job Title: Customer Care Executive

Department: Customer Care
Location: Rajkot, Gujarat
Job Type: Full-Time

We are looking for a Customer Care Executive with good communication and problem-solving skills. The candidate will be responsible for handling customer queries through calls, emails, live chat and social media. The role includes assisting customers with order-related concerns, delivery issues, cancellations, returns, refunds and product information while ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries through phone calls, emails, live chat and other communication channels.
- Provide accurate information about products, prices, offers and company policies.
- Assist customers with order tracking, cancellations, returns, exchanges and refunds.
- Resolve complaints related to product quality, payment issues and delivery delays.
- Provide basic support for website, application, login and payment-related problems.
- Record all customer interactions, complaints and resolutions in the customer care panel.
- Escalate unresolved or critical customer issues to the supervisor.




- Follow up with customers to ensure their concerns are properly resolved.
- Coordinate with logistics, operations, sales and returns teams.
- Maintain daily records and submit reports of customer queries and pending issues.
- Collect customer feedback and share common concerns with the Customer Care Manager.
- Maintain professionalism, patience and empathy during every customer interaction.

Required Skills and Qualifications

- Positive verbal and written communication skills.
- Fluency in Hindi; basic English and Gujarati will be preferred.
- Good customer-handling and problem-solving ability.
- Basic computer knowledge and typing skills.
- Ability to handle calls and difficult customers calmly.
- Customer-focused and solution-oriented attitude.
- Graduate or undergraduate candidates may apply.
- Freshers or candidates with 1–2 years of customer service experience can apply.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Customer Care Executive (India)
🏢 Dabster International
📍 India